Customer Ratings & Reviews
- Model:
- UN43RU7100FXZA
- SKU:
- 6323703
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, easy setup, price, and size of the 43" Class - LED - 7 Series - 2160p - Smart - 4K UHD TV with HDR. They describe the picture quality as excellent and appreciate the user-friendly setup process. Many customers also highlight the great value for the price and find the size to be perfect for a bedroom.
This summary was generated by AI based on customer reviews.
Picture not so great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV to replace older TV in den. I thought the electronics & tech innovations would improve the picture substantially. Not so. Big disappointment.
No, I would not recommend this to a friendMy experience with tv wasn’t the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price Warranty wasn’t valid paid money for something pointless Tv needed someone tech savvy Tv wasn’t compatible with certain game systems
No, I would not recommend this to a friendSamsung 43” tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When installed by Geek Squad’ tech (wall mounted) the 2nd or 3rd time he turned on it came on with no audio. Turned it off and next time the tv and audio came on. He gave it a thumbs up and left. The next day we turned on tv and again had no audio. Turned off and on several times and finally audio came on. Over the next several days every day we had this problem. Called customer ser and had a tv tech scheduled to come look at. He thought he found a cable that may have been loose and this could be the problem. However, the next several days, each day the tv came on without audio. Tv is 2 weeks old and I am getting ready to have them bring a new one as something is definitely wrong with this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Applecore,
Thank you for your feedback on the Samsung RU7100 4K UHD Smart TV. I am very sorry for the audio issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
Not what I expected
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally did not like this TV, I purchased because of the reviews but the picture was terrible. I returned and bought a LG and I’m quite pleased with it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value purchase. Great picture but everything else is clunky. Have to connect soundbar every time tv is turned on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Magoo:
Thank you for purchasing the Samsung RU7000 Series Smart TV. I am sorry to hear that you are having issues connecting the soundbar.
So that we can better troubleshoot this issue with your specific soundbar, and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We look forward to hearing from you.
COVID19 WARNING! READ THIS BEFORE BUYING LARGE TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mother bought this TV for me as a mother's day gift last month. Yesterday it decided that it no longer wanted to entertain my 2 children and I, and the screen went black. I contacted best buy, only to find out TVs over 42 inches, must be repaired by them coming to your home. Covid19 is spreading rapidly in our area and I do not want anyone entering my home. I have kept my family and I safe, quarantined at home for 4 months, and am expected to let someone and pay someone to come inside my home to repair my TV instead of dropping it off, because it's an inch larger. I think this is ridiculous and do not recommend anyone buy TVs larger than 42" from best buy at this time.
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not that great we hD to adjust the picture but its still just ok. Samsung brand is often the I ne you can depend on.
I would recommend this to a friendVery poor audio. Needs soundbar for decent audio.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sets out there for price. Soundbar required for this set. Better sets out there for price.
No, I would not recommend this to a friendnot impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture not sharp,color poor. Tried many times to adjust quality of picture. Brightness off
No, I would not recommend this to a friendTV was fine for the two months that it worked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV when my old one quit working while I am stuck at home. The TV came quickly, and worked well... for two months. Then it suddenly stopped working. It is under warrantee with Samsung, but that has not been a good experience. I have been on the phone with Samsung for hours each day for the past three days. They say someone has to come out to work on the TV, but they cannot find anyone available to do it. So now I am without a TV and still trying to deal with Samsung. A TV should not stop working after two months of use and if it does it should be replaced automatically. This is a nightmare. Avoid Samsung!
No, I would not recommend this to a friend- Cons mentioned:Viewing angle
Good picture straight on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Viewing angle is not the best. A good deal of white bleed I believe other call it watching atvan angle. The wifi does not connect to my Asus AC wireless router periodically, unplugging and unplugging is the solution.
No, I would not recommend this to a friend Print text was too small for extra density
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All text showed up too small for my 95 year old Mother-in-law to read, even though the TV was larger than the one it replaced. Gave her one of our older Samgung TV's and that was perfect text reading quality. Lack of more detailed instructions sure would have helped!
No, I would not recommend this to a friend- Cons mentioned:Reliability
????
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv until it crapped out only 15 months after purchase.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Don't Buy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even worth 1 Star! Have owned this TV for a little over a year, and it went totally black on us and stopped working! Obviously outside the year protection plan. So, Best Buy made an offer to pay $200 for TTS and they'll look at it...a TV we paid $350 for, how generous:-(
No, I would not recommend this to a friend Need to update the black level.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv Setting for color is not that good. It can’t adjust the black level. But everything else is good.
No, I would not recommend this to a friendToo pink
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because everyone looked like they had a sunburn. Went with Vizio instead and glad I did.
No, I would not recommend this to a friend- Cons mentioned:Reliability
JUNK
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WITHIN 60 DAYS HAD A BLACK LINE ACROSS IT. YESTERDAY 7/23/IT JUST QUIT WORKING. NEVER HAD A SAMSUNG DO THIS BEFORE. DISAPPOINTING. CALLED BEST BUY- THEY CAN DO NOTHING- HAVE TO GO THRU SAMSUNG. THAT IS A NIGHTMARE.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Power supply failed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power supply failled just before return period ended. Although unfortunate, was able to return to store without issue, Thank you Best Buy for a hassle free experience. Replaced with Series 8, much happier.
No, I would not recommend this to a friend Intrusive ads, poor picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV bombards you with intrusive ads 24/7 and it is impossible to disable them. While the TV has some smart apps (many of which are pre-installed and cannot be removed), key ones are missing, like Fox (and others). For the picture, if you are straight in front, the color is saturated, move 6 inches left or right and it dramatically loses saturation. Totally regret buying.
No, I would not recommend this to a friendJury is still out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to get TV to work. Same problems as old one. Unfortunately for me, today was my last day to return it. Can’t give positive evaluation at this time when it isn’t working properly and I’m still doing the 4 hour wait for service thing to try to solve the problems
No, I would not recommend this to a friend