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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 968 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the 5.0 Cu. Ft. 14-Cycle Addwash High-Efficiency Fingerprint Resistant Front-Loading Washer with Steam's cleaning performance, large capacity, and quiet operation. Many appreciate its ease of use and the convenient AddWash feature. However, some experienced issues with the spin cycle, and a few reported concerns about the washer's long-term reliability and the small AddWash door. A small number of users also mentioned occasional odor problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 968 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Washer Purchase Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so excited with our new washer! Great selection of settings and does a great job of cleaning the laundry!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice washer for wife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves her new samsung washer, cut her washing time in half, she can fit a queen converter with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t use it but my wife loves it! She says it’s easy to use and gets the job done

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Super easy to use! Well worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can finally wash my heavy blankets no problem! The samsung washer is the best I've owned so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my large new washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung washer. Its larger and more efficient then my previous washer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the washer due to technical issue from last samsung product, it works fine and easy to clean 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer, especially with its oversized capacity. Washes clothes thoroughly every time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy handling. Many options.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The manual and instructions are well explained. It is easy to get loads in and out. Laundry looks clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome samsung washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent reliable machine with lots feautures and self cleaning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with all the options and features that this washer has, along with the sleek look and color!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and lots of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got this washer to replace my old one. Easy to use and lots of different settings.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did lots of research, though not number one on the list was on top 3 of most reviews. Very quiet and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as an open item to replace the same one just older. Really quiet. Like it alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd time around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased this washer/dryer combo before and like them. Great features which makes for no ironing!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the washer for a few weeks but so far I love it. It does a great job and is very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems pretty good so far...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been in home just a couple of weeks. Nothing should have gone wrong. Did find that all the app / network stuff requires an additional $25 dongle. After reading thought it seems to not be worth it, everyone seems to have trouble with it so keep this in mind if your into smart home, on network kind of life.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability, Smell

    Rated 1 out of 5 stars

    Super Unhappy with this washer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve lost track of how many times I’ve had to call Geek Squad Service to come fix this machine. Constantly has a moldy smell, or won’t drain, or any other number of issues. It’s the least reliable washing machine I’ve ever owned. Geek Squad has been great about coming out but they can’t make the machine a better one. And based on this experience I’m not sure I’d ever buy a front loader again, and it goes without saying that I am not going to be an ongoing Samsung customer. I’ve had to return the Samsung refrigerator as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, DGG1. Samsung understands how frustrating that is. Here is a link that will help you keep your washer odor free (http://bit.ly/2Sa7PGe). We hope you find it helpful. ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and large enough for lots of laundry. Quiet and energy efficient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase. For the first time in my life ... I'm looking forward to do laundry.

    I would recommend this to a friend