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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 262 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers praise the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash for its excellent wash quality, ease of use, and quiet operation. Many appreciate its large capacity and efficient performance, along with the convenient smart features and sleek design. The connectivity options, allowing communication with other Samsung devices, are also frequently highlighted as a positive aspect. Overall, the positive feedback focuses on the machine's effectiveness, user-friendliness, and modern design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 262 reviews
  • Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer and Good Looking to match. Paired with Smart Things and Alexa... The prime features are the al optiwash and the Auto Detergent and Softener compartment.. Not always having to fill up is a godsend for me. Lets you know when its low. Cleans very good.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 3 out of 5 stars

    hate the dial settings....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the actual wash seems find maybe even better than our previous samsung. Not at all thrilled with the dialabe settings. When you first turn on, which takes way to long of a press of the button, it says optimizing AI and you have to wait a couple of seconds before you can turn for the settings. Then it rearranges the order based on your usage. With two or three different people in the house washing you never know where your setting is. I wish we had chosen the model that has buttons for all the different settings vs the dial. It takes way to long to get the settings right and there is this awful long ring tone at the end that can't be changed. With all the settings today and the wifi integration seems like you could set your on end tone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi brady,

      Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.

      To know more about the product, you may click the link below: See page 48 for the alarm. For the operational guide from page 36 to 52.
      https://downloadcenter.samsung.com/content/UM/202207/20220701150906261/WF6100R_UM_DC68-04006K-01_EN_MES_R.pdf

      Alarm:
      You can turn on or off the sound from the washer. When this function is set to Off, the melody of cycle
      completion and the power-off beep does not sound. However, the other sounds stay active.
      1. Tap and hold Options for 3 seconds.
      2. Turn the Navigation dial to select Alarm, and then tap OK.
      3. Tap OK to select On or Off.

      For further assistance, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144789210

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 4 out of 5 stars

    New wash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old washer didn’t clean as well but this one cleans much better. We are so glad with our purchase. You do have to really read the instructions to figure out the blue tooth capabilities.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Home, I want to say congratulations on your new Samsung Washer and thank you for taking the time to share your experience. We are happy to know that you are so pleased with your machine and want to welcome you to our family. Thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    A samsung that actually works. nice features.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues with the top loader samsung but this washer has convinced me that Samsung may be a good brand. It's quick and the auto soap dispenser is quite nice. never again having to guestimate if there is enough soap for the wash is the best thing ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved to my new home and I bought a Samsung bundle, bespoke refrigerator, washer and dryer. I really love my smart AI washer that tells me by the app when the laundry is finished.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Big drum washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer! Super easy to use and drum is so big you can wash bigger loads. Very quiet while washing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wash quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, easy to use and gives you many options to wash clothes and other items. It really does a thorough job washing items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for any home. The finish is so nice, it does not look like your basic typical washer and has so many tech features. Got this for my brand new house so I can now excited to do the laundry. Even getting my husband to do it too. Haha! And thats hard!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Wash quality

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. The best that had in years. Very quiet and leaves clothes fully clean. Smart control is an icing on the cake.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AI is so smart on this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Washer Dryer set I got from best buy. I would highly recommend this slick samsung set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite fancy! So far, love it! More than difficult trying to get mine replaced, (via 5 year extended warranty) . It took almost a month! The delivery/installer guys were great They made up for all the hassle from customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my this washer and dryer! I’ve had them for over a year now and have had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sophisticated washer. I love the size, color and washing options. You have to operate it a few times in order to familiarize the use of options. I would recommend as a purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Packed with features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer. We love the self dispense of fabric softener and detergent. It saves time and effort. The AI and Control display is confusing at first but you will get use to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer, the 3rd party Best Buy uses for delivery sucks but this newer model Samsung washer is nice and can control the dryer from the washer so I don’t have to reach up very high or use my step stool.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is about 3 months into owning and operating this washer and we have ran into a major repair for this appliance. Thank god the washer is still under warranty but it has given me mistrust in the quality of the product. The repair is very unusual with multiple bolts sheared off and I'm just hoping its a one-off defect. However, great technician and customer service and the washer was working amazingly pior to this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Juan, I understand you are experience concerns with your Samsung Washer and apologize for the inconvenience. I am happy to see that you were able to get a speedy service with our certified technicians. We are here if you ever need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143795364. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Noise level, Wash quality

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it is quiet and works very very well I like the little perks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It calculates the load weight and appropriate wash performance. It has a variety of wash modes that will fit your needs. The steam and Optiwash features is amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer review.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s high tech and fun. Love the steam wash and small load options. Love that I can get notification on my phone that my wash is done. My price at Best Buy’s is cheaper than Costco!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from our previous Samsung washer and dryer. SmartThings integration is easy, but for those not techy it is not necessary. The black color looks great in our laundry room.

    I would recommend this to a friend