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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 133 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning ability, and quiet operation of this 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash. Many appreciate the ease of use and the additional features, including the steam function. Positive feedback highlights the machine's performance and overall quality. The washer consistently receives praise for its effectiveness and quiet operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 133 reviews
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Washer upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet washer with great and easy to use functions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wash quality

    Rated 5 out of 5 stars

    Love our washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer!! Easy to use and does a great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Excellent deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a extra large capacity. Someone can stack with dryer. Perfect washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with the performance of this machine so far. Admittedly, we haven’t owned it long. Our previous Samsung washer gave out after about 7 years and the cost for repair was more than the cost for a new one. Here’s hoping we have better luck with this one!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with my new washer!!! Quiet, fast and cleans clothes so good! Everything smells fresh! I just bought the pedestals for them as it is a little easier with them! Washed my king comforter with no problem at all

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Had it for over a year now and I have no complaints. Just make sure you leave door open to air dry otherwise it will create an odor inside the drum. Clothes come out clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer due to my washer giving out on me l, only reason not a 5 star because it broke down on us but as usual samsung fixed it and its running now without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Samsung is AMAZING!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace older damaged unit. Excellent quality, competitive price and solid delivery/install team! Tenants love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for about a month. Our old washer didn't drain any longer after about 12 years, so we opted to replace it. We have had Samsung washers & dryer for a long time. We needed one ASAP so we ended up with a black one, which is fine, having a matching washer & dryer isn't important to me. What I really like is the extra capacity in the 5.0 cu feet. We do lots of bulky loads with blankets and dog beds, so this option is awesome. It is pretty quiet and efficient. Love the quick wash option. So far this is a good one. I really don't care about the Smart features to be honest. I work from home now so I don't see the value in controlling it from my phone and having another thing to pull on my wifi and to worry about cyber security, so I can't speak to those features.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    And it looks snazzy too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this machine for about a month now and I'm very happy with the purchase. I really enjoy the option to connect via SmartThings. It's super quiet. No issues with any of the preset wash cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine very silent truly recommend this washer to anyone works good with the Samsung smart things app very useful !!!

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! I can throw everything in and it comes out so clean. I love the cleaning levels. The drum light is fantastic!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Crappy samsung washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In 2007 i bought very nice samsung washer and dryers. Dryer still works. Washer shook so bad…after i bought new one Jan 2022, i let my son disassemble the old one for fun. The drum had so much soap scum it was like cement. After that many years, makes sense. I buy a new one. When it goes into high spin it sounds like its taking off like a jet and soins so loud its unbearably loud. I thought thats not right an its going to break. Well it did. It stopped going into high spin. Ive been without a washer for 2 weeks. Now they are saying it needs more time to process an exchange. Long story short, anything new is made poorly and if you need a warranty exchange expect a 3-4 week process.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Fromtexas,

      Thank you for sharing your experience with us about your Samsung - 5.0 cu. ft. Extra-Large Capacity Smart Front Load Washer with Super Speed Wash - Brushed black. We apologize for experiencing multiple issues. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.

      To help you with this, while waiting for the replacement, I am providing these links to guide you on the issue.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level.

      How to reset your washing machine
      https://www.samsung.com/us/support/answer/ANS00087882/

      Samsung washing machine error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/

      If assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference number:
      1144729808

      Thank you for choosing Samsung. Have a great day.

      ^^Ross Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had the machine for a couple weeks but so far so good. Works really and set up wasn't hard as long as you can follow instructions. Ill update if we have any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love the washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this to replace a top loading HE washing machine. We are very happy with the purchase. Delivery and setup went fine.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for over a year and it is still a great quality. So glad that I bought this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does wonders and I love how it has the self cleaning option. Easy to clean the filter and the steams features are amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is bigger than I thought! It makes doing laundry so much easier and it’s quiet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Closing in on 2 years of heavy use, and have had no issues. We purchased pedestals for the first time to raise the set up, and just love it! Another Great product Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great dryer w lots of features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is awesome. I had a previous version about 10 years old and this one has a better setup and features.

    I would recommend this to a friend
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