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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1479 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,479 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is great! We’re able to fit everything including comforters easily and they look fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Awesome Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been awesome so far. Very quiet, multiple options for all scenarios, and spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money, fast and super quiet, we love our new washer dryer set !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washers, very easy to integrate with smart things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Cool and beautiful dryer for daily usage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s to soon to say but so far so good. Delivery was ok point and good service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Good quality washer with large capacity.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, quiet, lots of good options for what is needed, and looks nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer so far has been great, cleanes well, not as loud as i thought it would be.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are loving the larger 5.0 wash come out cleaner and the larger capacity make cleaning blankets and bedspreads come out perfectly clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy I made a good purchase. They are very pretty and my clothes are very clean, they are spacious

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Washer, lots of features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than any washer we have had. Huge capacity, efficient, not too loud, and spin cycle makes it so clothers are almost dry when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product choice thanks to AJ & her expert guidance

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lots of options!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this washer. It has plenty of room for the loads we typically have and in addition to the standard and some nonstandard load types, it also has a self cleaning setting. There’s a pleasant song chime that you can disable if you don’t like, to alert you when the load is done.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great - runs quiet! that was the biggest thing for my house as the laundry is on the main floor. i have also purposely loaded it with a very large load of towels and i did not even notice it being in the next room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! Its easy to use and is very quiet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not reliable control board.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am grading three starts because after two years of ownership the control board of this washing machine died. Replacement parts are expensive, the Samsung service manual is available for DIYers, but the procedure for troubleshooting a total control board failure is not well covered. The controls should outlast the rest of the washing machine as it is the case with other major brands. A friend told me, "That is what you get when you purchase a washing machine from a TV manufacturer", LOL, he is certainly right on this one. Not good quality for its price tag. A two year failure would be expected from a low cost low expected quality device. Different experience than Samsung TVs which I have used for over ten years without any problem.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      PGonzale, we understand the frustration if your washer control board stops working and the replacement part is expensive. Allow us to help.

      To check the availability and compatibility of the control board for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday. 

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150575301) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level, Performance

    Rated 5 out of 5 stars

    Happy / Extremely satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Washer its very efficient, quiet, clothes come out extremely clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer & Dryer Set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer & dryer. Best purchase from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed to buy sooner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely quiet and efficient. Should have bought this earlier!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Washer performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, clothes are clean, pretty to look at. Highly efficient.

    I would recommend this to a friend