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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1541 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly its performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. However, a few customers have reported issues with the spin cycle, expressed concerns about the limited warranty, and noted the higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,541 reviews
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    We love it! Technology and all!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is amazing! Take your time to ensure its level when you install it and it'll work amazingly! It's quite and does a great job cleaning all of our clothing. I love how it's connected to our network and flashes an alert on the TV to let you know when the load is done.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 4 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Cleans my clothes very well. I’m also a huge fan of smart technology and this fit right into that niche

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and quick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Easy to install and quiet. Does a great job couldn’t ask for a better deal.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    My wife love me again, lol. Super Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and the best quality for the paid price. There is no noise, good efficiency, and the 5.0 cu ft offers a superb capacity...

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great new laundry machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation went very smoothly! So easy to use and hold a lot of clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung 5.0 cu ft washing machine, and I couldn’t be happier with my decision. From the moment it arrived, I was impressed by its modern design. The stainless steel finish and minimalist control panel give it a sophisticated look that complements any laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine!! The clothes smell so good when its finished. The only thing I've noticed if i load to many clothes the middle clothes have some dry spots like they didnt get washed fully, but that could be my fault for adding to many clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. Large enough to do big loads and still takes up a minimal amount of space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The BEST!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Huge capacity and washes super well! Smart things app will tell you how much time is left, as well as if you need to run a cleaning mode!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in every way!! Pretty fast and performance! Highly recommended!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not reliable control board.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am grading three starts because after two years of ownership the control board of this washing machine died. Replacement parts are expensive, the Samsung service manual is available for DIYers, but the procedure for troubleshooting a total control board failure is not well covered. The controls should outlast the rest of the washing machine as it is the case with other major brands. A friend told me, "That is what you get when you purchase a washing machine from a TV manufacturer", LOL, he is certainly right on this one. Not good quality for its price tag. A two year failure would be expected from a low cost low expected quality device. Different experience than Samsung TVs which I have used for over ten years without any problem.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      PGonzale, we understand the frustration if your washer control board stops working and the replacement part is expensive. Allow us to help.

      To check the availability and compatibility of the control board for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday. 

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150575301) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious, nice washer that does not make any loud noises!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great technically is nice to use and looks good

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Had the product for a little over a month. All cloths come out clean and soft.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great as a set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity and easy to use. Love the features and very sturdy

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and very quiet, great spin cycle that leaves the clothes close to dry and cuts drying time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy washer dryer 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very content with washer and delivery by Best Buy. Very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the set! They work so well and excited you can set it up on your phone. I get notified when they are gone which is a huge help when I’m upstairs cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer dryer combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look amazing works well, plenty of washer and dryer cycle options I’d recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MRS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ARE AMAZING!!! EASY TO USE AND CHANGE SETTINGS HIGHLY RECOMMEND. WASNT LOOKING FOR THIS BRAND BUST VERY HAPPY THAT WE DID FING THESE

    I would recommend this to a friend