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Customer Ratings & Reviews

$949.99
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The comparable value is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1694 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design, often praising its stylish appearance, compact size, and useful smart features. While generally positive, some users have raised concerns regarding specific aspects of its washing performance, particularly with damp drying, and issues with the spin cycle, with a few also noting its higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,694 reviews
  • Rated 4 out of 5 stars

    Way too loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had Samsung appliances and live them but this washer is so loud it’s ridiculous. I have small kids and a super loud house but when this thing spins it’s like a train going by your laundry room. I switching as soon as I can afford to.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this machine for 6 weeks now. Good washer but Nothing special, I previously owned a GE and LG and preferred them both over this machine. It does have a steam feature, and has large capacity. I got this on sale and I would not pay full retail price. I prefer my old GE model. There’s nothing wrong with it, but nothing spectacular about it either. If you catch a good sale, I’d recommend.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you for sharing your thoughts about your washer. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Washing Machine we have ever owned

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washing machine, has all the best features, with non of the stupid campy stuff that clutters up operation for a senior citizen.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Quiet y fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to wash a different kind of clothes and works pretty good with all, is not to noisy and the best thing, you csm conect with your phone and adjust how you want to whash your clothes and it will send to you a notification when it finish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Washer/Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always bought our appliances, computers, refrigerators, TV’s and other items from Best Buy. When our son’s washer/dryer stopped working… we told him that buying the next washer/ dryer needed to be bought at Best Buy. He is vey happy with his new washer/dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer, easy to use, sleek and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really sleek looking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last Samsung washer and dryer lasted 17 years. Hoping this new set does the same. Already liking it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AMAZING SAMSUNG WASHER MACHINE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer machine is AMAZING , quite and very efficient - water savings . The color clothes comes out nice and white clothes nice. I notice that the washer machine has great mechanism - the clothes tumbles instead of twisting.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice I very much enjoy the look and the features. I've got many compliments on this!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    She screams but she’s pretty.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond screaming to the heavens that your laundry is done, this product is perfect for my light use life. No issues after two years, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy @ Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. I love all the new features that are included. I haven't hada a chance to implement being able to start my washer from my phone yet but I look forward to being able to do that. It was on sale at a great price which was great and very affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer and even the fast wash cleans my clothes very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Quiet washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the money large capacity and super quiet operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes great products including this washer. It works great and would recommend to anyone looking for a washer and/or dryer. I bought the set.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer so far has been very good. My wife does the laundry and her biggest complaint is she wants more water in the tank while washing, she thinks that with more water the clothes would get more clean. I told her that Im sure Samsung monitored the amount of water that went into the tank when they tested it out. This is the reason I gave it a 4 star, it should give you an option for the amount of water you can put in the tank.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design and great capacity. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Washer , gorgeous and cleans well

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be 5 stars but the drum started wailing like a jet engine on day 14. Unfortunately i waited until day 31 to report the issue and was stuck dealing with Samsung, Well have a 30 day wait , they have agreed to have Best Buy replace it at their expense. I am told 5 days give or take before Best Buy gets the authorization paper work. It cleans very very well, its just super loud due to the defect. I anticipate the replacement will be fines. Things happen. I have owned many Samsung products , and currently own a fridge made by them. I just ordered the magic dryer as my LG dryer has indicated that its on its last leg. Samsung stepped to the plate once I survived an inept 3rd part service company that closed the ticket without telling me . Thus the 30 day wait. I recommend the extended warranty so that Best Buy can expedite service or replacement. Dealing with Korea takes more time.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy so far, quiet and does it job well.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and pretty well. Make sure you take out all packaging screws from Back side otherwise it will vibrate like an earth quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is wonderful. It’s quiet and I can wash large amounts all at once. It is super sensitive digital features so that takes time to get used too but great washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    100% worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this samsung washer with matching dryer and had bestbuy install. So far holding up to my family of 6 and 2 dogs clothes and hair. Their even stacked on an uneven floor with no problems. took me minutes to connect to my phone for updates.

    I would recommend this to a friend