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Customer Ratings & Reviews

$949.99
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The comparable value is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1694 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design, often praising its stylish appearance, compact size, and useful smart features. While generally positive, some users have raised concerns regarding specific aspects of its washing performance, particularly with damp drying, and issues with the spin cycle, with a few also noting its higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,694 reviews
  • Rated 5 out of 5 stars

    Samsung 5.0

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was against front load washers. leverage on tube with weight. so far it's great. you could notice the difference on how clean clothes come out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer .. a plus for our house .. easy to use .. has lots of options which has co me in handy for our weekly washes .. love samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Energy saving

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it washer it's really good and you can wash bid of clothes and save water,energy and it doesn't make too much noisy when it wash

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Itus an amazing set either washer or dryer are jyst the best, really quiet and performs geeat

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great units! Bought both the washer and dryer and they are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After our 10 year old Maytag broke down unexpectedly, I was in a bind for a washing machine and needed to select something that was in-stock at my local Best Buy. I opted for this Samsung model because I felt the price was fair and I wanted something with WiFi connectivity. We’ve been using it daily for about two-weeks now and have been very happy with the results! The steam function leavea a ‘fresh’ smell on our clothes and the notifications from the app provide nice reminders to switch the clothes over to our dryer. Hopefully we can get another 10 years out of this model — but so far, so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer actually better than we were expecting. Quick wash setting is great for doing small loads. Love the fact that I can manage with my samsung phone and tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome loved it, Perfect size ,easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very great product. I recommend samsung for your product needs.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Samsung High Efficiency Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I love it! I can handle double the load now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, I haven't had any problems at the moment, it leaves my clothes very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have issues with washer it’s pretty good and nice color

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, works well, beautiful item, i recommend..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    What a pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it’s a large capacity machine my only complaint is that when I first got the machine the door refused to open I had to watch a few YouTube video tricks to get it open

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not reliable control board.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am grading three starts because after two years of ownership the control board of this washing machine died. Replacement parts are expensive, the Samsung service manual is available for DIYers, but the procedure for troubleshooting a total control board failure is not well covered. The controls should outlast the rest of the washing machine as it is the case with other major brands. A friend told me, "That is what you get when you purchase a washing machine from a TV manufacturer", LOL, he is certainly right on this one. Not good quality for its price tag. A two year failure would be expected from a low cost low expected quality device. Different experience than Samsung TVs which I have used for over ten years without any problem.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      PGonzale, we understand the frustration if your washer control board stops working and the replacement part is expensive. Allow us to help.

      To check the availability and compatibility of the control board for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday. 

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150575301) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has too many preset cycles & would like to change temperature more easily

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung washer and I believe this is best washer that I’ve ever purchased. So simple but with many options and it quiet. Really a great purchase !!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing wash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. Ability to connect with smart things was a bonus. Be sure to get longer hoses when making purchase. Different wash capabilities and silent. I had to check numerous times if it was on

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my set

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still works great! We haven’t had any problems! Love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far working great ! Have had it over a month now.

    I would recommend this to a friend