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Customer Ratings & Reviews

$849.99
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Comp. Value: $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1559 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its efficient cleaning performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. While the spin cycle, price, and limited warranty were noted as potential drawbacks, the overall sentiment leans positively towards this smart front load washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,559 reviews
  • Rated 5 out of 5 stars

    I love washing clothes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job so well I am able to fit my king size comforters which get washer all the way through no weird soap spots left and they come out smelling awesome .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is unbelievably quiet. We are very happy with our purchase. The great price did not hurt either.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far so......

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8300 Model Electric Washer Dryer Set. Got the set installed really wanted the steam option but still trying to figure that out. A couple times things in the dryer have been not dry and when you do the steam function it'll say about an hour and 19 minutes but then it'll end after like 3 minutes but I think that's because they need to be wet when they're in there but we have until January 13th to return this so I'm going to keep using it and trying to see if it's the right choice. If not we'll swap it out for another model

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Trump1, we feel your disappointment regarding your dryer. Allow us to help.

      Below is a link to help you diagnose if your cycle ends quickly. Please click on the embedded word and watch the video included.

      Dryer ends quickly
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

      Please watch the full video for more details on using the Steam Sanitize+.

      Use Steam Sanitize+ on your Samsung Dryer
      https://www.youtube.com/watch?v=XXcZc5bLI38

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146634299) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Washer & dryer in stock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something ASAP went to other stores & they didn’t have it in stock Best Buy had it & great washer and dryer.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Beautiful BUT THE SPIN CYCLE!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a beautiful washer and i was so excited when i received it. Connected everything and downloaded the app. It was all washing beautifully until it got to the spin cycle. It sounded like a helicopter was landing upstairs. I ran upstairs and the whole washer was turned around and looked like it was running away! The water hose came out from it pulling away and water flooded all over my laundry room. Then the electricity plug unplugged and fell on the wet floor. The washer still kept spinning and moving around and luckily the hot water that was pouring out the hose splashed away. Im sad we cant use the spin cycle and the clothes is super dampened when moved to the dryer and took long to dry

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      We want you to have a pleasant laundry experience. Let's move forward and examine why your washer produces a sound similar to that of a helicopter landing.

      Here's a link that can assist you in diagnosing the cause of the noise your washer is making. Just listen carefully to the different noises and find the one that matches closest to the one you're experiencing. Click on the embedded words and watch the video included.

      Washer is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      I have also shared this link to ensure your washer is properly installed. Click on the embedded words.

      Installing your washing machine at home
      https://www.samsung.com/us/support/answer/ANS00051342/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146075108) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 3 out of 5 stars

    Great until it broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this washing machine at first, it’s beautiful and has a lot of cleaning cycles. Unfortunately the machine started to sound like a jet engine when running through the spin cycle. It was so loud you couldn’t even be in the next room when it was running. This started to happen about 8 months after having purchased the machine, the bearings had gone bad and machine needs to be replaced. Quite disappointing when spending so much on a washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to ensure that using your washer is as easy as possible, TiffanyP. Let us help you.

      Pick the closest sound to what you're hearing to troubleshoot. Kindly click the link and watch the instructional video.

      The Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146505422) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    ********

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional ,very good costumer service, very fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work very self explanatory. Wash times are on point. It did come with a particular smell but by the 6-8 wash it was gone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washers and dryer! Washer is a little on the heavier side so was not the easiest to bring inside the house but overall! Has been working amazingly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Quiet. Efficient. Second set from Samsung. First set I bought used on Craigslist and used them for over 7 years. Only replaced them because of new laws regarding appliances in the USA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best at cleaning my laundry yet... you cant even hear the machine running, i would definitely recommend this machine to anyone looking for an upgrade te steam option comes in handy....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Falling in love with laundry day

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this Samsung washer! The look, the size, and especially the way my clothes smell after washing! Oh, and let’s not forget I can control it from my phone! I definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. The sanitize option is great. It helps to get out stains that our previous washer could not. The 20 year warrenty on the motor is also great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer set! Quiet and quick! Love that you can check the status on the Smart Things app!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is beautiful. Now is does make a small noise when it begins to spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine exceeded my expectation. Pickup was a breeze. It’s been washing great have no complaints as of yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are gorgeous and big! I bought them with the pedestal and I’m 6 feet. They are so comfortable and modern. I’m really happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great colors!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and looks really nice!! They have a lot of features to make specific wash/drying settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like the product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to buy. I bought a floor model, but it has been working perfectly for a while now. No complaints and easy-to-manage loads, and I like the quick wash feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot complain with these I e been having it for more than 4 month and they work excellent I recommend them. Good quality

    I would recommend this to a friend