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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1540 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the excellent performance, quiet operation, and large capacity of the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Users also appreciate its ease of use, effective cleaning, and stylish design. However, some customers have reported issues with the spin cycle, and concerns have been raised about the limited one-year warranty and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,540 reviews
  • Rated 1 out of 5 stars

    Sadly, not a quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washing machine in December 2023. It stopped working mid-cycle in November 2025. 3 person family, so it was not any sort of extreme use situation. Tried replacing both the main control board and door lock mechanism. At that point, we decided to cut our losses and buy a new washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the betterment of your washing machine, ChristinaN. Let us help you.

      To fix your washer, please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (If the problem persists, click “NO” for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151471385 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great and quite self clean is great better then my last lg washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prefect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love them. Works so well. Don't know how I used anything else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a Wildland firefighter and this is the first washing machine that has actually been able to clean my clothes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing 4 loads of laundry it will consistently ask you for self cleaning, the washer doesnt have any mildew or scent coming from it. I find the sensor is a bit sensative compared to my old washer, no leaks no issues otherwise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you sharing your experience with your Samsung washing machine. Let us help.

      The Self Clean reminder LED usually displays after 20 washes on a top load model or 40 washes on a front load model.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147485196, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new washer bc I hated my other one. This one works well and I would recommend it. I had a top loader and wanted a side loader. So much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good i love it but got to be very careful when putting soap and also for covers as its thick if too much soap it wont spin good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Ivory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great front liad washer & dryer set w/ pedestals

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! First front loader and it works great! Excellent install and consideration from tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super quiet and gets the job done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant buying a Samsung appliance but its been working well so far. It has only been a few weeks so we’ll see what happens 10 years in…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and dryer just weird using cuz of all the features havent had time to read through manual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer Great Best Buy service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great value and great service. I would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine! It is beautiful and the speed wash feature saves so much time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    State of the Art Technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please with my Samsung Washer and Dryer. It’s state of the art with app capabilities and it’s nice to look at too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeness, everything great, diddnt regret buying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with amazing features . ecommended to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value of money. . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and reliable washer machine, it seems to be improved from previous version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. Leaves my clothes smelling amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item ar5rived in perfect conditions, have done my laundry and way better than top load washer.

    I would recommend this to a friend