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Customer Ratings & Reviews

$849.99
Save $230
Comp. Value: $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1559 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its efficient cleaning performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. While the spin cycle, price, and limited warranty were noted as potential drawbacks, the overall sentiment leans positively towards this smart front load washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,559 reviews
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item ar5rived in perfect conditions, have done my laundry and way better than top load washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new Samsung washer and dryer! The load capacity is huge and cleans very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with amazing features . ecommended to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. Leaves my clothes smelling amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing 4 loads of laundry it will consistently ask you for self cleaning, the washer doesnt have any mildew or scent coming from it. I find the sensor is a bit sensative compared to my old washer, no leaks no issues otherwise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you sharing your experience with your Samsung washing machine. Let us help.

      The Self Clean reminder LED usually displays after 20 washes on a top load model or 40 washes on a front load model.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147485196, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it like a month ago and it’s working absolutely amazing and very big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeness, everything great, diddnt regret buying it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer except for not being able to change which way the door opens! It makes it a pain since my washer is to the right of my dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value of money. . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4th appliance purchase and still happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from start to finish! Chris is a very accomplished salesperson!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Spin Cycle Horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer shakes so bad & loud it unplugs from wall every cycle & the door flyes open along with the detergent holder. Checked to make sure its level & it was. Just the worst purchase ever. I wish i would have picked another one. I do not recommend unless you want to plug it back in with every wash.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for sharing your experience. We understand how disruptive it can be when a washer shakes excessively, becomes very loud during cycles, and even disconnects from the power source, especially after confirming that the unit is properly leveled. We’re here to help guide you through the appropriate steps to address this concern.

      Please follow the instructions below to troubleshoot the shaking and vibration issue. When prompted with “Did this resolve your problem?”, select No, Next step to continue and complete the full troubleshooting process, and be sure to click on the embedded links for additional support.
      Samsung washing machine is shaking
      http://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need further assistance, you may contact us at the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151720973) to help our team pull up your information.

      Thank you!

      ^Joshua Samsung

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful washer and dryer and smart ,so happy with my new washing and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Our last washer lasted 5+ years. Very recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love the app features and look. Best product I’ve seen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front loading washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, good price, arrived and on time. Technicians were knowledgeable, kind, and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had great sevice and product came in good was satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing new - a decent one that shakes crazily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer after my LG had its bearing worn off in just 4 years. I was looking for a 5 cu.ft and the Best Buy personnel recommended this washer. It has been shaking crazily in spin cycle when I use normal mode. I am worried but I hope Samsung has designed this well. I don't think this has a weight sensor that can adjust the duration of the wash as all the pre-programmed options have rigid times. Minus one star for the shaking. I will update this review after a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely done

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient team and respectful of the appliances and the property

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beauty with easy connectivity!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Good looking machine that can be easily connected to the SmartThings app. Comes with steam cycles and time adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer, it can be controlled by the app with the exception of start

    I would recommend this to a friend