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Customer reviews

Rating 4.6 out of 5 stars with 1562 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its efficient cleaning performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. While the spin cycle, price, and limited warranty were noted as potential drawbacks, the overall sentiment leans positively towards this smart front load washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,562 reviews
  • Rated 2 out of 5 stars

    Don’t recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed every load of laundry I washed socks got stuck in the front rubber piece and they were dirty and soaking wet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how important it is to have a reliable washer to keep your clothes clean, Cassiep. Let's get the information you need to ensure the washing machine provides you with the best results.

      Kindly click on the link below to get the best way of addressing the cleaning issue of the washer and get more information by checking the hyperlinks.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you need more assistance with the washer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146847958) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Do not buy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken before its even paid off! Give you a warranty for a year and it just passed a year and two months exactly and it’s broke. Its junk don’t buy it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front loading washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this washer for about three weeks, but so far it has done a great job. It is fast and efficient. Good buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great quick though and clean. Washer works great but will not get enough water out of couch pillows witheout overstuffing so no room to flop

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Description deception

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description on the web site stated its was in good working order . Needless to say I have had Samsung repair services come twice. Only had this washer for a month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Service at Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is Horrible. No support at all. Paying thousands of dollars for there products. I purchased a washer from Best Buy. Two months later I’m having problems with it already!!! HORRIBLE!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Washer stopped working after 2 years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer stopped working mid wash and does not power on again. It broke 2 months after the warranty expired, and samsung's website estimated the repair cost to be around $600.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like them thr dryer didnt dry in the first cycle

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY THIS WASHER!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it no stars I would! This washer is horrible. It locked and wouldn’t open! We bought a year ago and it’s already gone bad! It won’t even turn on anymore

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Rudolph, we want you to have a better experience with your washer. Let us help you out.

      If your washer won't turn on, here is a guide to help you. Please click on the embedded word.

      Samsung washing machine power issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself

      Here is a guide to help if your washer door is locked. Please click on the embedded word.

      Samsung washer door is locked
      https://www.samsung.com/us/support/troubleshooting/TSG01001983/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147681177) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 2 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was affordable but has had many, many problems.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      Thank you for finding the opportunity to share your sentiments with us about your Samsung washer. Let us help.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146822890, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    It LEAKS!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this washer for almost two years now. No matter what you do, IT LEAKS!! Everything else about it is great but the leaking around the door drives me crazy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washer in your household, RachelB. Let's get this taken care of.

      Please refer to the resources below to get solutions for your leaking washer. For tips, click the link and hyperlinks.

      Samsung washing machine is leaking (See step A):
      https://www.samsung.com/us/support/troubleshoot/TSG10001007/

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147633707, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer highly recommend this product it coeans really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the options it all and steam sanitize feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Style and colorlove this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer great price and love the Style and color

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Spin cycle ( RATING SO FAR )

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought the set . Can anyone tell me why when it gets to the spin cycle it starts bouncing everywhere like two giants fighting inside the washer . Its not over loaded with clothing and i calibrated it before washing . Qhen it gets to the spin cycle it bounces everywhere and the back looks like something is about to pop out .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Having a washer that operates well when doing laundry is a must. Here are some easy solutions to have your unit working at its best!

      Your washing machine may shake and move while spinning. This can happen when the four washing machine legs need to be made more secure with the ground or if a large bulky item or a huge amount of laundry is in the machine. Learn more from these details.

      Overloading your washer can reduce its performance; learn more about "The best laundry load size for your dryer":
      https://www.samsung.com/us/support/answer/ANS00080262/

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      You may also watch our youtube video about "Washing machine shakes & vibrates or is noisy":
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      I have shared your model's user manual for instructions on how to properly "Run a Calibration": Turn to page 28 for reference:
      https://downloadcenter.samsung.com/content/UM/202301/20230103165029519/WF8300B-MD_UM_DC68-04355B-02_EN_CFR_MES.pdf

      Ensure to select the correct cycles and settings for optimum performance. For more information, see our guide for "Cycles, settings, and features on your Samsung washing machine":
      https://www.samsung.com/us/support/answer/ANS00061937/

      Leveling the washer:
      https://www.samsung.com/us/support/answer/ANS00051342/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145372879, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the colors and tech on on the washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Installation was quick and flawless!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was terrible, was not done correctly. I asked for the installer to return and they ghosted me. I will not buy another appliance from Best Buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Hearing your experience saddens us. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Dint waste time with best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy with best buy. They have a yhird party deland they dont care about ur house. Finially they did told me they eill covered walls damage when they dekiverd,however thry did not.DONT WASTE UR TIME WITH BEST BUY

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment with your washer's installation experience.

      To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wager was not filling up with water. The repair man said it needed a new input valve. I don’t know if I should send it back or have it fixed. I paid a lot of money for this and don’t want problems in the future.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad to receive your review, LillianM.

      Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations while still getting your clothes clean. If water isn't entering your washing machine, it will typically display an error code. For other issues, the steps on the link below will help you get your washer washed again.

      Samsung washing machine water fill issues.
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-water-at-all

      You can also watch the video link below about what to check if a Samsung washing machine displays 4c or NF error codes.
      https://www.youtube.com/watch?v=VqeR264Z4Mc

      I also shared the model's user manual link below. You can check the troubleshooting guide on pages 52 and 56. On pages 24-26, you can also check the connection of the water hose.
      https://downloadcenter.samsung.com/content/UM/202301/20230103165029519/WF8300B-MD_UM_DC68-04355B-02_EN_CFR_MES.pdf

      The proper water pressure for this washer is between 20-116 psi (137-800 kPa). Water pressure of less than 20 psi (137 kPa) may cause the water valve not to close completely. Or, it may take longer to fill the drum, causing the washer to turn off. You can check this article on the model's user manual link above on pages 19-20.

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145676513, which will help our team pull up your information.

      ^Rainly Samsung