Customer Ratings & Reviews
- Model:
- WF50BG8300AVUS
- SKU:
- 6507594
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its efficient cleaning performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. While the spin cycle, price, and limited warranty were noted as potential drawbacks, the overall sentiment leans positively towards this smart front load washer.
This summary was generated by AI based on customer reviews.
Poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever! Been delayed twice and had to call to find out myself both times!! Haven’t been compensated or anything! It’s been 3 weeks! I already got rid of what I had..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We can understand your disappointment with your washer's delayed fulfillment. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions and transfer you to your local store to help you track your order and answer your other concerns.
Have a great day.
-John
Worse Delivery from BB ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent a complete RUDE JERK who could'n speak English. Ended up throwing him out of my home. He should be FIRED ! !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your washer's delivery experience. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with your recent purchase.
Have a great day.
-John
Piece of crap! Dont buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer went out a year after buying and now dryer is out. Ill never buy any samdung or buy from best buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about the condition of your appliances. Let's help you, Cory.
We would like to speak with you personally to gather more information about the washer and dryer so we can best assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147560728, to help our team pull up your information.
Have a great day!
^Chrystel
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They was delivered and the door was broken had to wait 3 weeks before they could order more n delivered every upset
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery of your Samsung washing machine model, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but not efficiant we are thinking of returning the washer and drier cause we are bot happy on how the washer is super loud and doesnt wash the clothes right
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Serg,
We understand how disappointing it is to have a noisy washer and not wash the clothes properly. We're here to help.
Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes. We recommend watching the video attached to this guide from start to finish for more helpful tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Here are the links to helpful tips if your washer does not clean the clothes properly. The first link also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
You may also refer to page 52 of the user manual for other recommended actions when the washer is noisy.
https://downloadcenter.samsung.com/content/UM/202312/20231227151358350/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_231227.pdf
Lastly, here is a link with details to learn the recommended load size for your washer for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146702578) to help our team pull up your information when you message us.
Thank you.
-Angelica
Too many consistant errors returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First test load when trxh came to install was fine. After that every other load we did hsd constant beeping and different errors. Returned this weight. Stay away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Sjpatel0216.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Endless cycles or it just stops working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer doesn’t finish a full cycle, it continues to wash or it just stops that’s why I am returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let us go ahead and get the washer back on track, DianaM.
Please see the link, hyperlink, and watch the video for steps to get the washer back on track and click on the "NO, I NEED MORE HELP" if the previous step is completed and the washer is still not completing the cycle.
Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Please see additional information on page 54 of the manual under the "The washer stops" section.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630144043054/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_230626.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146035269) to help our team gather your information.
Have a great day.
^Charles
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the washer itself didn’t bounce all around the laundry room on the spin cycle it would be a great washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .MerissaC, we would like to make doing laundry an enjoyable experience. Let's assist you with your washing machine.
If your washer shakes or bounces, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine is shaking https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146645370) to help our team pull up your information.
Have a great day.
^Camille
Samsung Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy, makes loud banging sound. Have exchanged this product twice and the issue is present in both washing machines.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RodneyR, we care about improving the performance of your washing machine. Let us help you.
Here is a guide to help you diagnose the banging noise your washer is making. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if one prompt and watch the video included.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147113271) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Ease of use, Performance
Has met expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this washer is great. It’s sleek, modern, efficient, and easy to use. I have had it since 2022 with normal issues. It needs to be drained from time to time and you need to keep the rubber lining clean on the door. I am having an issue with water pooling after a wash inside of the washer. I will be seeking help from Best Buy on the matter.
I would recommend this to a friend Not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is very complicated to use! I do not recommend To Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your difficulty using the washer. We're here to help.
We have provided the user manual for your model. See pages 36-42 for more information about operating the washer.
https://downloadcenter.samsung.com/content/UM/202401/20240124193544276/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374549) to help our team pull up your information when you message us.
Thank you.
-Angelica
Damaged Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called on day of delivery that washer was damaged and couldn’t deliver
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Crappy installation job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars person did not install washer correctly so the washer leaks! I have to wait 5 more days for the next appointment. Complete waste of money and time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a washer is a practical way of saving time in doing our laundry and we understand that, Wtevs. Let us try to help with the leaking.
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
See page 55.
https://downloadcenter.samsung.com/content/UM/202301/20230103165029519/WF8300B-MD_UM_DC68-04355B-02_EN_CFR_MES.pdf
To better assist you with the appointment, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145359221) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Sergio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service from sales person and helpers………………………………………………………………………..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Washer performance
Probably the best Samsung Appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Samsung appliance so far. Have replaced several appliances with this brand due to my wife preferring how they look (fridge, dishwasher, microwave, washing machine). This one is by far their best. Each other one has major or small issues with it. This one is just a nice big washing machine that does the job. My only problem with it so far is that it sometimes struggles when you have really, truly filthy things to put through it, it can take a few rewashes. (my toddler puked the bed; stomach virus. had to wash the world's filthiest kids' blankets, took several retries on "heavy duty"). But for every day use, this one really is a pretty good deal.
I would recommend this to a friend BAD !!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting 4 months for delivery they could not set it up because they had the wrong parts….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with the installation, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be honest I’m not recommending for Samsung washing machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yogesh, we want to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146650217) to help our team pull up your information.
Have a great day.
^Camille
Didn’t arrive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be nice to wash my clothes in this but the earliest they could send it to my house is six weeks out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're glad to know that you want to wash your clothes with one of our Samsung washers, and we appreciate you informing us when they could send it to your house.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Pros mentioned:Capacity
Samsung 5.0 cu. ft Smart Front Load Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung washer has such a large drum that it cuts down on how many loads I actually have to wash. Also the wash is thoroughly cleaned . Very easy to use.
I would recommend this to a friend Nice Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love how this washer looks. I like that I am able to connect it to my phone, but haven't used all of the features yet
I would recommend this to a friend