Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Best choice washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moderately featured and absolutely perfect for my needs.
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and price. Very quiet and easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is easy to use and affordable. I like it so much.
I would recommend this to a friend So far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the washer for about a month now and have had no issues to date. This washer is much bigger than my last so having the extra space is great for a family of 8.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy touch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great, easy to use no noise when using it and it works fine.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there, Mariafine. We are delighted to hear that you've found the best washer for you. Thank you for choosing Samsung. ^Lo
- Cons mentioned:Spin cycle
spin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to use my new washer and dryer. It seems to wash ok but the spin cycle is not working properly, particularly with bedding. I am so disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello newwasher! Thank you for taking the time to leave your review. We are sorry to hear that your unit is not spinning as it should and I would like to help rectify that concern by providing the following link. (https://www.samsung.com/us/support/troubleshooting/TSG01000997/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143920143
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Noise level
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is quiet and works great! Would recommend product
I would recommend this to a friend - Cons mentioned:Reliability
Two Year Lifespan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer and a dryer to match. They have worked well for the past two years. Though it is a 5.0 Cu. Ft. High Efficiency, it takes a long time to do a load and you can't fill the drum more than half or it can not handle the load. After under two years, the washer does not work. The suspension rods are either worn out or broken. Bestbuy does not offer service on this item. The cost of parts is $80 but will take weeks to arrive from a third-party website and installation will take some time. I would recommend this washer for light use but not for a family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jer406,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes a long time to do a load, and the drum can't be filled with more than half or cannot handle the load. We apologize for the inconvenience this has caused you, especially with the repair cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning and water fill issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594063
-Angelica
- Pros mentioned:Ease of use
Samsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is easy to operate and washes clothes thoroughly.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good,easy to use. I recommended it is a good buy
I would recommend this to a friend - Pros mentioned:Capacity
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity, many options. Satisfied. Not much else to say.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Washes great!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machice operates with no oder, much better then previous front loader.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for all your laundry needs. ^Lo
Great Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer, This is the second time this washer was purchased. The other is still working fine, just needed an additional washer.
I would recommend this to a friend- Pros mentioned:Ease of use
My washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is bery easy to use and loving the brand as well
I would recommend this to a friend Con - Wife is 5'1".
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Con - Wife is 5'1", and did not take this into consideration when buying a new washer. All shops were closed that sold washers and we could not wait until after COVID-19. Wife too short to reach bottom of washer to remove clothes. Had to get a Grabber for her to get close out of washer. I purchased washer 4-4-2020.
I would recommend this to a friend- Pros mentioned:Ease of use
Excellent appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with easy use and installation, hope they last a long time
I would recommend this to a friend - Pros mentioned:Noise level
Nice and quite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs nice and quite, large drum, dries clothes fast and looks clean.
I would recommend this to a friendBrand response from Samsung
Posted .Great news! We are happy to hear that this washer is keeping your clothes nice and clean. ^Lo
- Pros mentioned:Size
washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great i like the washer it is very large love the color
I would recommend this to a friend - Pros mentioned:Capacity
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new washer, perfect for washing big blankets and comforters.
I would recommend this to a friend Excellent Samsung washer for family.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product. Just moved to a new place and it is perct for me and my family.
I would recommend this to a friend