Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Two Year Lifespan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer and a dryer to match. They have worked well for the past two years. Though it is a 5.0 Cu. Ft. High Efficiency, it takes a long time to do a load and you can't fill the drum more than half or it can not handle the load. After under two years, the washer does not work. The suspension rods are either worn out or broken. Bestbuy does not offer service on this item. The cost of parts is $80 but will take weeks to arrive from a third-party website and installation will take some time. I would recommend this washer for light use but not for a family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jer406,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes a long time to do a load, and the drum can't be filled with more than half or cannot handle the load. We apologize for the inconvenience this has caused you, especially with the repair cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning and water fill issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594063
-Angelica
- Cons mentioned:Spin cycle
2 hour wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not use to 2 hour wash for clothes. Use to 35 minute cycle.
I would recommend this to a friend - Pros mentioned:Capacity
Very nice. Great size!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been a real pleasure to use. I love the large capacity.
I would recommend this to a friend - Pros mentioned:Ease of use
Superb quality for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is superb. Easy to use. Cost effective.
I would recommend this to a friend - Pros mentioned:Capacity
Best washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can literally put alllll the dirty clothes in here!
I would recommend this to a friend - Pros mentioned:Capacity
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a family of 5 and 2 dogs it's more than enough
I would recommend this to a friend - Pros mentioned:Cleaning performance
Like it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, it works perfect, no problems with it so far.
I would recommend this to a friend High Technology
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using since last one year and its great product. No complaint so far.
I would recommend this to a friend- Pros mentioned:Ease of use
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and doesn't take too long to wash your clothes
I would recommend this to a friend - Cons mentioned:Spin cycle
spin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to use my new washer and dryer. It seems to wash ok but the spin cycle is not working properly, particularly with bedding. I am so disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello newwasher! Thank you for taking the time to leave your review. We are sorry to hear that your unit is not spinning as it should and I would like to help rectify that concern by providing the following link. (https://www.samsung.com/us/support/troubleshooting/TSG01000997/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143920143
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Ease of use
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washing machine. Easy to use and energy efficient.
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and price. Very quiet and easy to use.
I would recommend this to a friend - Pros mentioned:Noise level
Laundry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really quiet machine and also does most of the drying for you .
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best choice washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moderately featured and absolutely perfect for my needs.
I would recommend this to a friend - Pros mentioned:Capacity
Great washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Works perfectly and paired well with my already purchased dryer
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new washer & dryer!! Works great!! Would recommend to others.
I would recommend this to a friend - Pros mentioned:Noise level
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is quiet and works great! Would recommend product
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is easy to use and affordable. I like it so much.
I would recommend this to a friend Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I received my washing machine the installation was a breeze. From filling with water to washing ,to rinsing and spinning all was a smooth process. The spinning processs is wonderful, clothes were almost dry. No dents, No leakage. Perfect for me and my family. I recommend this washing machine
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good,easy to use. I recommended it is a good buy
I would recommend this to a friend