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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 4,671 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received my washing machine the installation was a breeze. From filling with water to washing ,to rinsing and spinning all was a smooth process. The spinning processs is wonderful, clothes were almost dry. No dents, No leakage. Perfect for me and my family. I recommend this washing machine

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is excellent. Works well with all types of load.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the washer! It isn’t loud and works great !

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine. Works well. Very quiet. Worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice washer lots of capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works great and uses very little water and is very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity but there is always a pool of water in the detergent dispenser

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know that dealing with a washer having a pool of water in the detergent drawer can be disappointing, SharonT. Let us assist.

      Here is a link with information on what to do with the dispenser drawer of the washer. It also includes other resources about leveling and cleaning the unit, which we recommend checking too.

      Dispenser drawer issues in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01207154/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147297894) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost a year in, I still love my new washer. My old Maytag lasted almost 11 years, and I was reluctant to replace it with a Samsung, but the reviews (from friends and also online) were so good, I figured I'd give it a try. I have three boys and a dog, so it gets a real workout. Everything comes out fresh and clean every time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes and makes life easier. Clothes are clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! Very large so I can wash my comforter easily. A lot of different cycles and it has an option to deep feel and pre soak things I normally would of done in the sink.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Service was excellent. Would definitely recommend

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic news, Shajj. Thank you for choosing Samsung for your laundry needs. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is amazing, cleans quickly and quietly. Delivery was great as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wow there’s a lot of room to stuff dirty clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful washing machine and easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Saving energy...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to lose an hour watching this machine do its fine work!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best we have purchased. Big tub and cleans the clothes very well.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 3 out of 5 stars

    Does the job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washing machine because I needed one fast and this was the only one available under $900. Does it’s job , has problems washing sheet. Don’t like the fact that you can’t put what size load you have. Wouldn’t buy again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Cguizar,
      I see that you are experiencing issues with caring for your bedding in your Samsung Washer and I would like to help to ensure you are getting the best performance. See link below:
      https://www.samsung.com/us/support/answer/ANS00047247/
      we welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great, very quiet, large capacity and very efficient.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are excited to hear that you've found the perfect washer for you, bigkev34. Thank you for the 5 Stars! ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great size was a good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size. I love the fact that a large load can be done

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I love it, I use it almost everyday. So easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5.0 Cu Ft Top Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, large drum for king size blankets or comforters; it doesn't have the middle agitator so easy to load large items. The only drawback with the machine is that the drum is deep and if you're short, like me, you can't reach the bottom of the drum to retrieve items without a stool.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Runs great and easy to use!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid washer, good interface, works well. Super quiet.

    I would recommend this to a friend