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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 4,671 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love Samsung products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the pair and love these in my laundry room. Both are quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very large tub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big enough to wash the bedding without it tangling up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    washing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, does everything we want, except make breakfast lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung gas deyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung gas dryer. We picked up and my husband hooked it up. No problems . Wases the clothes great love the self cleaning 1

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Definitely worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, sleek and a great wash!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Larger than my old one. I like the glass top

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer cleans my clothes great, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sings, it cleans, it’s just for perfect for my wife and me

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean clothes, quiet operation. Love this Samsung washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine! A little louder than I’m used to but the spin cycle works so hard I think the sound of from the spin. Actually lowered the spin cycle because the clothes come out so dry! Would definately recommend

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic news, Lala. Samsung is proud to have you as a satisfied customer. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good i love its easy to operate i would refer to my friend

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in October 2020 and starting having an issue here and there with a C4 code. Now as of 6/21/2020 Washer will not spin, but it sounds like it is. We even had trouble getting it to turn off. It was a little scary.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Shannon, I see that you are experiencing issues with your Washer continuously spinning and completely understand the alarm of why this is happening. I have some helpful information that I would like to provide to ensure you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/
      If your issue persists, we are able to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143456918. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. Large capacity is always a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I purchased as a set & I couldnt be more pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, works awesome, bought over a year ago and still going great...

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Junk! Will break in a few years.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer is 2.5 years old. It needs a new clutch motor & assembly + a new motor. Are you kidding me?!? Might as well buy a new washer. Never again! Make sure you buy an extended warranty if you buy this heep of junk. Samsung should stick to tv’s and phones!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quietest washer I've ever purchased and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look no more

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size washer! Definitely needed a bigger one and one that wouldn’t have a problem washing bed sheet/blankets

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washer so excited I have no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery by the Best (Buy)!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective packing, on time delivery by friendly personal. Received in great shape but haven't actually used it yet as I decided to see how much longer the last leg of it's predecessor would hold out. (But I'm sure once my brand X bites the dust, I will be extraordinarily satisfied with my new Samsung!)

    I would recommend this to a friend