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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 4,671 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and works really well. Nice and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scratch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as planned. We went to the scratch and dent store but didn’t know it was more than scratch and dent. The sales rep in Lakewood didn’t tell us they had repaired appliances as well and no way to tell em apart. Anyway we bought new from the store and it was delivered on time and all was good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Send an instruction booklet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had the washer for a short period of time. Very satisfied so far. Did not come with an instruction booklet, making it hard to know proper operating procedures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I LOVE MY NEW WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer!!! A high tech but easy to use!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine Review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great washing machine. I have had no issues. Best Buy delivered and installed the washer. I love the different options available on screen, the preset options don’t allow for ECO settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has all of the features of a front load with out being a front load. I think it does a great job. water temp is pre set depending on what you are washing, yet can be changed it you don't like it. Time lets you know how much time is left and clear top lets you see what is going on. I absolutely love this washer great purchase!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is good end quite its perfect modern easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very modern and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has many features and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and nice size great for our family!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on November 28th. Had to wait until December 18th to use it because Best delivery does not understand a customer's sense of urgency when it comes to a broken washer. No fault of the washer. My suggestion if you want to buy an appliance.. rent a truck and take it with you.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, can wash a lot of clothes at one time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product make my life so much easier. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play device that is very useful and works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, quiet washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for our 15 year old Kenmore washer. It saves a lot of water and it does more loads because it doesn’t have the middle spinning thing. The only con I would say about this machine is that it takes a long time to do a load, average minimum time I’ve seen has been around 53 mins.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love features and quality for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough cycles for all you want to do. Very efficient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is easy to use and the delivery was good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I’ve ever purchased.. minimum noise when washing

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for choosing Samsung for all your laundry needs, Lene. ^Lo Samsung

  • Rated 5 out of 5 stars

    The Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice!! Love how roomie it is, it’s a great washer it be nice if there was a video on operating the washer instead of reading the manual book. it’s great it comes with instructions but not only it would be a good source for information but it will also give you a lot views if you put that on YouTube

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for a whirlpool washer that the bleach cup had rusted out and causing stains on my wash. This washer is nice as the area around the bleach cup is not ceramic coated metal and a molded polymer to prevent rust out. The washer was delivered fast and installed by Best Buy no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine for families

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit very quiet I love the pre wash water feature.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I love the pre-wash feature too,Tiff! Samsung is honored to be part of your family. ^Jecca Samsung