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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 4,670 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quietest washer I've ever purchased and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I purchased as a set & I couldnt be more pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washer so excited I have no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy staff from sales to delivery team were too notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery by the Best (Buy)!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective packing, on time delivery by friendly personal. Received in great shape but haven't actually used it yet as I decided to see how much longer the last leg of it's predecessor would hold out. (But I'm sure once my brand X bites the dust, I will be extraordinarily satisfied with my new Samsung!)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scratch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as planned. We went to the scratch and dent store but didn’t know it was more than scratch and dent. The sales rep in Lakewood didn’t tell us they had repaired appliances as well and no way to tell em apart. Anyway we bought new from the store and it was delivered on time and all was good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GARAY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far in using the washer machine it’s done its job We will see in the future once I get to know the operations of the Washer.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Gets the job done

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans good but has a long wash cycle almost 2 hours with fabric softener

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      KenM, we understand the disappointment of having a washer that takes a long time to wash. Let us help.

      If your washer runs too long, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic. Also, please watch the video included.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147119702) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and works really well. Nice and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect washer for large family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice looking washer. I have had it for about a month and we are very pleased with the purchase. Equipped with numerous options. Works well for my family of six.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I LOVE MY NEW WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer!!! A high tech but easy to use!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Little noisy in wash mode. Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, had to read the instructions since first wash we set the hot water feature wrong. Our fault. Little noisy than our kenmore elite we had for 15 years. Does a great job in all cycles. So far happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer looks nice and works great. It is really big and fits a lot. I like how I can open it up and not worry about my little ones playing with door. Also doesn’t have loud sound while washing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very modern and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has many features and is easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm Loving It!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated to depart with my 14.5 year old GE washing machine, but this baby has made me forget all about my former love. I wanted the app model but they were sold out. This was a good second choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on November 28th. Had to wait until December 18th to use it because Best delivery does not understand a customer's sense of urgency when it comes to a broken washer. No fault of the washer. My suggestion if you want to buy an appliance.. rent a truck and take it with you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has all of the features of a front load with out being a front load. I think it does a great job. water temp is pre set depending on what you are washing, yet can be changed it you don't like it. Time lets you know how much time is left and clear top lets you see what is going on. I absolutely love this washer great purchase!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and nice size great for our family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, quiet washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for our 15 year old Kenmore washer. It saves a lot of water and it does more loads because it doesn’t have the middle spinning thing. The only con I would say about this machine is that it takes a long time to do a load, average minimum time I’ve seen has been around 53 mins.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is good end quite its perfect modern easy to use

    I would recommend this to a friend