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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 4,671 reviews
  • Rated 5 out of 5 stars

    Samsung's still got it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say that I was very impressed by this product, it met and went above and beyond my expectations. Don't tell my brother. But he was right. I should have upgraded to a Samsung washier years ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine & Great Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was exactly as advertised, delivered efficiently and in perfect shape! Installed just right and old machine removed. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for a great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a great washer. Samsung will always be a reliable brand. Have many samsung products and my washer was going to be no different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on line was worried at first. I did my own install the guys that deliver it was great. So it’s larger then I needed. I am very satisfied with it and recommend it very quiet. Had a side loader absolutely love the top loader

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike the previous model, the upper enclosure is made of plastic. Now it will not rust from bleach use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great cleans everything I put in it and it's nice having a setting for Blankets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to have a new washer but not entirely sure it’s worth all the money. It works well most of the time, but sometimes it gets jammed and yells at me until I fix it. Additionally we will sometimes have white streaks on our dark colored clothes. I’ve read something about cleaning and maintenance preventing this, but we haven’t even had it a year so I didn’t know this would be necessary so soon or often.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. I love Samsung appliances! I will continue to be a loyal Samsung customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer machine is working excellent but the deliveries guys Was so bad they walk on the grass and carry a lot mud inside of my house since the grass was wet, I told them to take care of it and they ignored to me. Si good machine but bad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came, I saw, I bought, I picked up and brought home attached power cord hooked up water hoses and started washing clothes. Perfect experience. Codos to the sales person as well for his knowledge and helpfulness.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB sales and delivery personnel were very professional. I am really enjoying my new washer but the C-4 issue keeps popping up every once in a while. To overcome it’s important to do the calibration.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    wash pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say LG is slightly better.. Not bad but not great if you change your mind and do a different cycle all the water in the drum is wasted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Read instructions! My daughter read them for me and the first time I did the laundry, I had no idea what the machine was doing. It’s very nice. Very happy with my purchase. Saves money on laundry soap because HE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works amazing and still runs efficiently. Sometimes it does make noises with a heavier load but nothing terrible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes hard to regulate water temperature. Not able to control small or large load to regulate how much water is used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliances and well-done installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for quickly installing our new washer and dryer. The guys were very courteous and knowledgeable; able to answer all our questions. Parts fit easily together and the job was well done. Our house is running smooth again with its new machines in place! Wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Samsung washer. Works well and easy to use. I especially like the glass top that allows you to see inside while washing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good washing machine for its price but the quality of the wash is not what I expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cute!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this washer works! Only thing i can say is thank you for coming with a manual since now i am more interested in putting the right cycle for my type of clothing and curtains! I still have a lot to learn but it does the work and really good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 4 stars because it doesn't have sm, med or lg wash cycles. It goes from average to extra lg.

    I would recommend this to a friend