Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 4,670 reviews
  • Rated 5 out of 5 stars

    Excellent choice

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our samsung set. Have had for 2 years and they've been amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this machine for a month and so far so good. The only issue is a code popped up and that particular one wasn't listed in the book. The book said to call Samsung. Just put them all in the book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Services

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Customer Service ! Great delivery service fast and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Rules

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as I expected. I trust the brand, because I've had them with my ex husband and my daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my eye on this washer for awhile. It went on sale so I jumped on it! Install was easy. Make sure you check your plumbing valves before delivery. Love that it has an optional deep fill feature too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity, soft close top and so quiet almost dont even realize its running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Hope it lasts a long time. The glass top is great and many options for wash, plus water saving tech. Great machine overall.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news, Jack49. We love that you love your new washer! ^Lo Samsung

  • Rated 5 out of 5 stars

    Samsung - 5.0 Cu. Ft. High-Efficiency Top Load

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control Panel is touch screen with lot of options to setup, It is very good. I liked it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MEH It does its job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is ok I guess it does its job but the new "efficient" and Improved water usage sucks. You have to click extra buttons to get a deep fill and allow all items to get wet otherwise the smart washer will use the least amount of water possible and leave some spots dry. Another thing I cant figure out is why I cant get my laundry to smell like the pricy softer, maybe I am doing something wrong idk over ok washer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Topload

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great top load washer with multiple cycle options. The quick wash runs about 30 - 35 and does the trick for normal wash. 5.0 is a smaller than some of the competition at the price point, but still does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, easy purshase process and nice customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, stylish, and it sings too!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first brand new washer I have owned. It has any setting you could need. You can check on your load from your phone, and when your load is done it plays a little song. My son tells me the washer is singing! Lol So far I'm in love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality, for many year to come

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the purchase of a washer should be an uncommon one, as there are many options in the market with good quality and at a good price. This one is not fancy but it does the job, and will likely perform the same way as its predecessor that was 20 years old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Washer Machine

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous washer went haywire so we were in a pinch to get a new one. We quickly found this one at a good price and it was delivered within a few business days. It was installed and setup quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big, quiet, and fast

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old washer broke and was big enough for 2 when it was bought. Fast forward family of 4 and this washer has handled the loads great. Machine is quiet, automatic dispensers is a nice feature and all the setting including the waterproof bedding are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my third set washer/dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the 3rd set washer/dryer of Samsung that I have purchased in the last 8 years! I keep getting the same set each time I move! Repeat purchases of the same items says it all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service/product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Wonderful service. Delivery was on time and the employees provided great service taking away the old machine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kind of makes laundry fun haha

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the see thru lid and also all of the washing settings! Some take a little too long and that is my only complaint. Clothes come out smelling fresh and clean, its quiet, energy-efficient, and as said above makes laundry fun to do and watch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Emergency Replacement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit - as advertised. The installers were on time and professional. I am a big fan of Best Buy. If I need it and they have it, I will buy it there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just went to Best Buy and I get a great service and they deliver the item to my house with installation and the items work perfect

    I would recommend this to a friend