Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Great Service/product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Wonderful service. Delivery was on time and the employees provided great service taking away the old machine
I would recommend this to a friendNot a value for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the top load Maytag large load washer without an agitator prior to purchasing this Samsung. The Samsung seems to leave my clothes with a lot more wrinkles. The Maytag washer left the clothes really fairly dry, but without wrinkles. Also, adding liquid fabric softner, the softener leaks out before you can shut the lid and start the washer, so I don't feel it's adding the fabric softner when it should. Not as happy with this purchase as one should be after spending this amount of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your Samsung experience! ^Ty
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just went to Best Buy and I get a great service and they deliver the item to my house with installation and the items work perfect
I would recommend this to a friendStill Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially had trouble with the dryer going off after a couple of minutes but I used the suggestions on Best Buy and they were right on target. I haven’t had any further issues.
I would recommend this to a friendSamsung - 5.0 Cu. Ft. High-Efficiency Top Load
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control Panel is touch screen with lot of options to setup, It is very good. I liked it
I would recommend this to a friend- Pros mentioned:Capacity, Noise level
Great washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer. Love the features and man it holds a lot. Very quiet also
I would recommend this to a friend Washer fascinated me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was enthralled with how this washer works the first time I used it. Of course my previous washer was quite old. But I love the way it injects the appropriate amount of water. The glass top allows for viewing of the entire process! And it washes well!
I would recommend this to a friendBrand response from Samsung
Posted .Beauty gets the attention…Performance ensures loyalty! Samsung is excited to know that we have exceeded your expectations with our washer's powerful performance, sleek design, and innovative features that make life easier. Welcome to the Samsung family experience. ^Cat
Good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has done a good job. The only complaint I have is when the load is heavy it makes a noise. When it turns during wash you can hear it’s having a hard time turning.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us, NyNy. Here is a link that will help identify the noises you're hearing and determine if it is normal or not (http://bit.ly/2ttHWUj). Thank you for being a valuable member of the Samsung family. ^Lo
Excellent choice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our samsung set. Have had for 2 years and they've been amazing
I would recommend this to a friend- Cons mentioned:Spin cycle
Don’t Buy and Waste Your Time
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I can’t even fill the washer up a quarter of the way with clothes and the cycle will not finish. Also and 50 minute wash takes 4 sometimes 5 hours. I called customer service they had me recalibrate it that didn’t work. I had this problem my 4 time using it! So then they are sending out a technician and charging me the labor when I haven’t even had the washer for a year!! Also it was manufactured in August of 2020 and the warranty expired in October of 2021 even though I bought it in March of 2021. Extreme disappointed but they don’t care because they got their money for a product that has consistently failed me within the first year!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi dsakiti,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer water fill issues and for the washer taking too long to finish the cycle. In this matter, there are a few factors that can cause a washer water fill issue and for the washer to take too long to wash. Usually, load size and cycle type are the best places to start solving any of these problems.
I highly recommend clicking these links below for a basic troubleshooting guide:
Washing machine water fill issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Washer runs way too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Laundry load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144244637
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Spin cycle
Watery clothes after the wash.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not spin as much water out of clothes as my front load washer did. The result is that it takes more time to dry clothes increasing my energy usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! It sounds like your washer may not be spinning properly. I recommend following the steps in this link (https://bit.ly/38S7hNF) to help with this. ^Jecca
Great Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and meets expectations. Will definitely purchase Samsung appliances again in the future
I would recommend this to a friendDoor lock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are motions prevented by this machine that were common actions on our old machine-the door locks when it would be convenient to let me throw in that last sock.
I would recommend this to a friend- Pros mentioned:Capacity, Noise level
Great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has large capacity, is quiet. Works really great. Very happy with it.
I would recommend this to a friend Great Services
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer Service ! Great delivery service fast and easy
I would recommend this to a friendGood replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was what we needed to replace another washer. Never saw a manual with it but found it online.
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Amazing Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this washer. Does a great job washing the clothes, super quiet as well.
I would recommend this to a friend - Cons mentioned:Balance
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this washer so far. Only had it about a month. Seems less quite then some other machines we’ve had but not obnoxiously our ot a turning like that. Washing bedding is a chore sometimes as it can get out of balance and just shuts off, so have to babysit it to make sure it completed the spin cycle.
I would recommend this to a friend - Cons mentioned:Agitator
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 15 days washer had issues, while using it stopped ✋️
I would recommend this to a friendBrand response from Samsung
Posted .Paul, we understand your disappointment with your washer's performance. Allow us to help you with this.
If your washer has stopped unexpectedly, here is a guide to help you diagnose the issue. Please click on the embedded word.
Samsung washing machine power issues
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146652066) to help our team pull up your information.
Have a great day.
^Camille
Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, easy purshase process and nice customer service
I would recommend this to a friend