Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to clean well. The only things I would change is I can’t do deep fill on normal wash
I would recommend this to a friend- Cons mentioned:Balance
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this washer so far. Only had it about a month. Seems less quite then some other machines we’ve had but not obnoxiously our ot a turning like that. Washing bedding is a chore sometimes as it can get out of balance and just shuts off, so have to babysit it to make sure it completed the spin cycle.
I would recommend this to a friend Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up on an open box special. It would have been worth it at full price. It has handle different load types well. It has a small learning curve for the settings but everything is explained in the literature that comes with it
I would recommend this to a friendIt's cool
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the washer it wasn't the LG washer and dryer set I was looking for but it was all I could find for my budget
I would recommend this to a friend- Cons mentioned:Spin cycle
Don’t Buy and Waste Your Time
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I can’t even fill the washer up a quarter of the way with clothes and the cycle will not finish. Also and 50 minute wash takes 4 sometimes 5 hours. I called customer service they had me recalibrate it that didn’t work. I had this problem my 4 time using it! So then they are sending out a technician and charging me the labor when I haven’t even had the washer for a year!! Also it was manufactured in August of 2020 and the warranty expired in October of 2021 even though I bought it in March of 2021. Extreme disappointed but they don’t care because they got their money for a product that has consistently failed me within the first year!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi dsakiti,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer water fill issues and for the washer taking too long to finish the cycle. In this matter, there are a few factors that can cause a washer water fill issue and for the washer to take too long to wash. Usually, load size and cycle type are the best places to start solving any of these problems.
I highly recommend clicking these links below for a basic troubleshooting guide:
Washing machine water fill issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Washer runs way too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Laundry load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144244637
Thank you for choosing Samsung. Have a great day.
-Trisha-
Door lock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are motions prevented by this machine that were common actions on our old machine-the door locks when it would be convenient to let me throw in that last sock.
I would recommend this to a friendQuality and size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer for the money. Nice, big drum. Top is a bit slanted which is frustrating because you can't really put anything on the top, like a laundry basket or laundry itself. Manager was amazing to work with.
I would recommend this to a friendIT DOES THE JOB FINE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy purchase for me. All owned one that still worked great. Just broke too many pieces during a move, and didn't want track down parts to fix.
I would recommend this to a friendSo far, GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 months now and it's working fine so far
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Excellent Washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is awesome! Super quiet and washes our clothes very well!
I would recommend this to a friend Samsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer delivered and set up as scheduled. Working very well. Happy with this purchase!
I would recommend this to a friend- Pros mentioned:Capacity, Noise level
Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great. Very quiet and handle large items like comforters.
I would recommend this to a friend Not a value for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the top load Maytag large load washer without an agitator prior to purchasing this Samsung. The Samsung seems to leave my clothes with a lot more wrinkles. The Maytag washer left the clothes really fairly dry, but without wrinkles. Also, adding liquid fabric softner, the softener leaks out before you can shut the lid and start the washer, so I don't feel it's adding the fabric softner when it should. Not as happy with this purchase as one should be after spending this amount of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your Samsung experience! ^Ty
Happy With Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has some long cycles but it’s nice throwing everything in with an obstruction sticking up out of the middle. Totally satisfied.
I would recommend this to a friendHappy with purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase. Washer is doing its job very well. Did 4 loads on first day!! No complaints so far.
I would recommend this to a friend- Cons mentioned:Reliability
Extremely Disappointing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having it only 7 months, it started leaking. Not evert time, but after the second time of having a soaking wet floor I called for warranty service. I was told that I need video proof it was leaking before the would send somebody out. Otherwise, if a repair person came out and nothing wrong was discovered I would be charged. So they expect me to stand in front of the washer the entire time I use it and wait for it to leak again. Who has time for that. They won't accept photos of my wet carpet. I've never heard of such poor service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SarahlL, we're to help with your Samsung washer.
If your washer leaks, you can easily troubleshoot the issue by following the simple steps in this link. Click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Washer is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145973111) to help our team pull up your information.
Have a great day
^Camille
- Cons mentioned:Spin cycle
Almost not worfh the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is good. Alot louder then I thought it would be. Also it does take a very long time for one use. About 2 to 2.5 hrs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Helo Jstar, I can certainly understand how frustrating it is when you purchase a washing machine and it does not meet your expectations. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3KKavTC). Also, the wash time depends on the cycle and settings that you choose on your appliance. If the issue persists or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144110032) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Our new washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were happy we moved the old washer out and all they had to do setup new 1
I would recommend this to a friend- Cons mentioned:Spin cycle
Watery clothes after the wash.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not spin as much water out of clothes as my front load washer did. The result is that it takes more time to dry clothes increasing my energy usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! It sounds like your washer may not be spinning properly. I recommend following the steps in this link (https://bit.ly/38S7hNF) to help with this. ^Jecca
great product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product we love the dryer machine we highlyr recommend
I would recommend this to a friend