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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 4,671 reviews
  • Rated 4 out of 5 stars

    Great washer- tricky control panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn’t give 5 stars is that the controls can be difficult to set- the touch panel can be a bit tricky. Other than that I love this washer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not Fill with Water to Proper Level

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does not detect the load and fill the washer with enough water to allow proper washing of the clothing. We end up having to “force” it to do so using the “Deep Fill” option, which totally defeats the “water saving” auto-fill feature of the washer. We have stood and watched many complete cycles when clothing is not covered with water and does not agitate properly to clean it with the auto-fill feature. This makes this washer, in my opinion, worthless.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good Afternoon, Thank you for your feedback. I understand your concerns and I have provided a link regarding the water fill issues that may resolve what you're experiencing.

      https://bit.ly/2NqO5dN
      ^ Nic Samsung

  • Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were pleasantly surprised how easy it was to install this washer. It is also significantly larger than our previous machine. The wash cycle we use takes 56 minutes, and the machine displays the remaining time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best product I ever bought. I consider it great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service in store. Was shown several models and assisted me in selecting the best one for my needs Deliver guys were pleaseant and quick to install and show me how to use my washer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and efficient. Washer is able to handle big loads with ease

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love the size of rhe drum. I would recommend to anybody

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great large washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Like that it actually has a digital reader letting you know how much longer til it’s done

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, Sabin. We are proud to have you as a satisfied member of the Samsung family. ^Lo Samsung

  • Rated 5 out of 5 stars

    Samsung deep rub washed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with this washer. I like how it plays a short song to let me know the wash is done. I also like the glass too so i can see if the towels or blankets need redistributed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to clean well. The only things I would change is I can’t do deep fill on normal wash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best setting is Quick wash: Awesome, cleans great! just had to hook up hot and cold lines to just the cold water spigot; too much warm/hot water washer defaults. I like everything in cold water since Florida's idea of cold water is tepid.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news! Thank you for choosing Samsung for all your laundry needs. ^Lo Samsung

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet and Easy to Operate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn't anything I don’t like. It runs quietly, easy to figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++++

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this machine 9 months now and it is amazing! Many different wash settings and my clothes have never been cleaner! I have also seen a decrease in my water bill as it uses less water than my old machine!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good at cleaning...but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer really cleans my families clothes. The only drawback is that it takes a LONG time (almost 2 hours) when I push the button that I want softener used! I still love it though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were happy we moved the old washer out and all they had to do setup new 1

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Extremely Disappointing

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having it only 7 months, it started leaking. Not evert time, but after the second time of having a soaking wet floor I called for warranty service. I was told that I need video proof it was leaking before the would send somebody out. Otherwise, if a repair person came out and nothing wrong was discovered I would be charged. So they expect me to stand in front of the washer the entire time I use it and wait for it to leak again. Who has time for that. They won't accept photos of my wet carpet. I've never heard of such poor service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features are great and I have had no problem using it. The hand wash feature is great

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Regret choosing this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish I would have gone with a different washing machine. It doesn't really clean your clothes very well and doesn't do a good job of spinning the water out of them. I find myself having to put clothes in the dryer twice as long to dry them fully. And this is not fully loading the washer either. God help you if you leave towels in for more than four hours because they will start to have that spoiled smell. It doesn't matter how much laundry detergent you use they will always have some residue left on them. I found what works is if you do a double rinse but then it takes 1 hour 45 minutes to wash one load for the least amount of time after adjusting to the lowest settings for all other settings. But honestly, I don't see how this is supposed to be more efficient if I'm having to do this to just get my clothes clean. More time, energy, and water than my previous washer. Yes, it does have a long chime that goes off when it's finished that was cute at first but it would be better if there was a light notification that stays lit when it's finished. If I'm not home or forget to throw the stuff in the dryer then there's no other notification that there's something finished. It's easy when you have so many other things going on that you can't get to it right away. Some good points are is that it looks nice and I like the clear window on top but that's where the good ends.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JenS! I'd like to help with this! I have this link (https://bit.ly/33ZcFve) that has everything you need to know about how to get the best possible cleaning performance from the washer. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Happy with purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase. Washer is doing its job very well. Did 4 loads on first day!! No complaints so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Makes my clothes dirtier

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have a filter and it leaves lint ALL OVER my clothes. Some of my clothes come out with new stains on them after washing, sometimes looking like I spilled oil on them, some times with black smudges all over. Don't buy this washing machine.

    No, I would not recommend this to a friend