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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 4,669 reviews
  • Rated 4 out of 5 stars

    Great washer- tricky control panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn’t give 5 stars is that the controls can be difficult to set- the touch panel can be a bit tricky. Other than that I love this washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A++++ for excellente

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large drum. Excellent for a big family. One of the best investment we made. We can recommend this washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash me tender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capacity is the key for me. Heavy duty washing with an efficient cleaning. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Gret buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It's quit and does wonderful on large quilts. Love it, love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Samsung 5 c.f. Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one month of using this machine, we are quite happy with it. The machine is easy to use and gets our clothes clean. The only minor point is that you have to press the ON button every time to use the unit which is not really an issue just different from our previous washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice dryer for one person

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an ok washer. It’s not meant for bulky items. It didn’t do well with blankets. Regular laundry is fine

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is amazing and the delivery was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you was a great service, the washer was perfect. My wife is super happy, Happy wife Happy life lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as expected. Replaced similar item that had rusted out after 8 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washing machine i have bought. I will definitely recommend this item

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful so far. I like the washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer. Took a bit to get used to it but it's worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung deep rub washed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with this washer. I like how it plays a short song to let me know the wash is done. I also like the glass too so i can see if the towels or blankets need redistributed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge washer makes cleaner clothes?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing what a difference there is without an agitator in the middle. I still try to wash similar size loads but I feel the clothes get cleaner! The new washers do take longer. It just takes a little getting use to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deep Drum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer! Auto balance auto water fill.. Pros Everything!!! Deep Drum ... washing comforters and bedding Con Deep Drum ... so if washing a small load ... wife has a hard time reaching to the bottom (she’s 5’6”)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it since the 10th of Dec. I am still getting used to the different settings it has. So far it does a good job. It has quite a deep tub so for small items I have to stand on my tip-toes to reach them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service in store. Was shown several models and assisted me in selecting the best one for my needs Deliver guys were pleaseant and quick to install and show me how to use my washer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Takes too long to complete a load.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a while since we purchased a new washer. Last washer took about 40 minutes to complete a load. Not sure if all new washers are like this, but even if you select the lowest settings, it takes at least an hour for a load to complete. At normal settings, its between 90-120 minutes!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We know the frustration of dealing with a washer taking some time to complete a load. We're here to assist.

      Below is a link with information on what to do with the washer taking too long to complete a load. The resource also includes other link about the recommended laundry load size and the washer's cycles, settings and features which we recommend checking too.

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146720150) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    I’m a Samsung fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased Samsung products so I am not surprised at the quality of this machine. This is a huge difference from my last Samsung washing machine. This one has way more features for convenience. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a 20+ year old washer and what a difference! It’s very stylish and I like the no-agitator feature. I’m still learning proper loading, settings, etc. Trial and error. But I’m very happy with my purchase.

    I would recommend this to a friend