Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 4,671 reviews
  • Rated 5 out of 5 stars

    Top loader

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! I had a front loader for about 5 years and I hated it! I hated leaving the door open and my laundry room was already so small. This machine I can see inside because it’s clear on top

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash me tender

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capacity is the key for me. Heavy duty washing with an efficient cleaning. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    Below average washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does not do a very good job of washing! The drum is huge, but you have to remember to set it to "deep fill" every time that yo uwash, if you have an above average (small) load to do! It also leaves a lot of lint on the clothing - I was /am extremely disappointed in this washer. I had been very excited to get it (HATED my front-loading washer), but now I wish I'd done more research. Oh well, live and learn :(

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having some concerns with washing clothes in your Samsung Washer. I would like to make sure that you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine was a replacement for a Recalled Samsung washing machine. Never had problems with the recalled unit and was confident enough to purchase a Samsung unit again. Awesome service from Best Buy as always!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No-nonsense quality appliance

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable appliance. I put a few of these in a hotel property I operate in Lake Tahoe, and my housekeeping has not complained once. I can't say the same thing about the older Maytags these placed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer - wash cycle is rather long

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the washer. Our 1960s cast iron plumbing couldn't handle the volume of water pumped during the rinse cycle. Had to have a plumber install a larger new vented drain pipe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gino

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer haven't haven't had issues since we bought it. I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    New washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like it. The big loads we can do. Run very quietly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older Samsung. It is much quieter than the old model. Very good upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product we love the dryer machine we highlyr recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as expected. Replaced similar item that had rusted out after 8 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, GOOD

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 2 months now and it's working fine so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving my new washer. I really like the extra features. I had my old washer for years before it died. It was overdue time for a new one. I really like the music it plays when it is done.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and very easy to use. Fit big loads with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washing machine i have bought. I will definitely recommend this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washing Machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Machine, Wife loves it and works and looks Great. Delivery People were awesome !! I had a Whirlpool garbage Washer that broke after 2 years, never again...... Samsung is the way to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer dryer set

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had two front loaders and couldn’t be happier with our new top load with many features and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 4 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance sufficient spacious I really like it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does take some time for the machine to start or fill depending on setting. Love not having an agitator in the middle comes in handy for dog beds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer with lots of custom options!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, only thing is may be a little less water than used to. But it gets the job done. Very efficient too and highly customizable wash cycles.

    I would recommend this to a friend