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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 4,671 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Large capacity is great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to wash, large capacity . Knobs east to use and figure out settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My washer makes me happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the different cycles. Works better than expected. Staff are friendly and helpful. Will continue doing business with them for the deals they offer and the service they give.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Takes too long to complete a load.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a while since we purchased a new washer. Last washer took about 40 minutes to complete a load. Not sure if all new washers are like this, but even if you select the lowest settings, it takes at least an hour for a load to complete. At normal settings, its between 90-120 minutes!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We know the frustration of dealing with a washer taking some time to complete a load. We're here to assist.

      Below is a link with information on what to do with the washer taking too long to complete a load. The resource also includes other link about the recommended laundry load size and the washer's cycles, settings and features which we recommend checking too.

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146720150) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Haven’t had very long but so far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nice, sleek appearance. Works well. The only downfall I have noticed so far is that sometimes when the cycle is finished it starts flashing and goes into self clean mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This top loading washer does more than I ever thought to ask for. Great temp controls, timing and spin options. I find that a ‘quick wash’ option works great for a small load.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items are thoroughly washed and the machine is very quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful so far. I like the washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love the Samsung set. I can see the clothes as they wash. They chime it gives when they are done is music to my ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer. Took a bit to get used to it but it's worth it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This beats my older front load washer plenty of room and cleans great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! It even has a pre soak setting which is super helpful in getting tough stains out! It’s spins the clothes so nicely! And it’s pretty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I ever owned. My clothes smell so freaking good now. It's also a smart washer so not much knowledge on your part known, just put the clothes in and let it do its thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have waited a few months to use before I wrote a review and will say so far good so far working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. It works well and allows you to set the water levels, rinses, temps, spin strength and washing strength to your specifications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great. Good price and great quality. A little difficult to navigate the washer since there’s so many different modes but other then that great buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer. Only issue for me is the drum is to deep for my 5' 2" height to reach some items at the bottom of the washer and I have to use tongs to pull out the clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You gotta leave some room at the top when washing clothes. Perfect for comforters and large blankets. Fits 2 queen pillows n it’s been running well so far. I mostly use quick wash, and it’s doing a wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5.0

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that we can wash pillows and comforters without an agitator other way. Has worked well for Us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love the washing machine that we bought. The sales person Tim was absolutely the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new washer and dryer and the sells person who helped me was the best. He answered all my questions and made sure i found exactly what i was looking for!!!

    I would recommend this to a friend