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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 4,671 reviews
  • Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional timely and quality installation. No regrets. Washer is quiet and efficient both in energy and water use. Both are necessary with a baby

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer &dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was very professionally done. The product is exactly what the sales rep explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine. Huge drum. Can do a lot of clothes. Love the deep fill feature and that I can rinse directly in the drum via the water outlet inside. End of cycle tone is way too long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done - love the deep fill option and waterproof option for cleaning odd loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bang for buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a big family. Priced very adorable and competitive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then what I had and haven’t had any problems every since I bought it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is good so far I like the extra pout for prewash and washes my clothes good! The only thing I don't like is the less water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the washer. We were looking at front loaders, but after researching and talking to the sales guys, we decided to go with the top loader. So far, so good! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer it is deep so getting clothes out, one might need a stool, but amazing washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality products sold by Best Buy, I loved them, it is the best place to shop.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Washer with clear top!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer but I always have to use deep fill to make sure my scent boosters dissolve. I love the clear top because I can see the dirt come out in the water!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet and powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Had never used and impeller washer and I am glad for this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer for Vakue

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaning efficiency. Many modes of washing for special items. Second purchase of this product but latest version. Highly recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m relieved to finally write this post. I’ve had this washer for about two years, and it’s broken down. The water levels never fully clean my clothes. The washer assembly has a defect, and the washer rods are made of plastic. When they say they don’t make things like they used to, this is the most accurate statement I’ve ever heard. Buy the cheapest washer you can find; trust me, it won't last. Or learn how to fix washing machines.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your home, Tron. Let’s get this taken care of.

      Please refer to the resources below to address your concerns with your washer. Please click the link and the hyperlinks for tips.

      The washing machine does not fill with enough water:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151470990 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    My new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very helpful and checking out although rather involved was professionally handled. Delivery and installation was a breeze, installers were personable and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My FAV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reviewed all the washer & dryer sets Lowe’s and Best Buy offered. We ended up with BB, they priced matched, the set up was quick! I absolutely love the set I went with, my clothes smell amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great and runs very quietly. Love the many functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laundry,very good service very servitial

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that its too big for washes but dont like the times it washes 39mins for a small load too crazy

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Newre, I would like to congratulate you on your new Samsung Washer and thank you for taking the time to post your review. I see that you have some concerns with washing small loads. I want to make sure that you are getting the best performance from your machine. I would love to chat with you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143616714. We would like to welcome you to our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer no regrets at all I would recommend y’all come shop

    I would recommend this to a friend