Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Great value on a name brand appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace our old washer. Great value on a name brand unit
I would recommend this to a friendSamsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Love all the different options. The deep fill option is my favorite.
I would recommend this to a friend- Cons mentioned:Spin cycle
Seems like new washers take longer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer seems to take longer than the old ones with the agitators. Also not that quiet makes weird noises when It turns the basin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Karebear! I'd like to give you this link (https://bit.ly/37dHx9O) that can help you identify if the sounds you're hearing from the washer are normal or not. ^Jecca
Best washing machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has been great, it has so much room that you can wash two loads and still have room. It has made my wife’s life so much easier.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was disappointed. Because worker didn't want to install washer machine. But worker discovered an issue that cost us and problem had to fix.
I would recommend this to a friendGood installation and good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced clothes washer. Excellent installation. Happy with everything so far
I would recommend this to a friendSamsung 50
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ir is excellent wash machine. I totally recommend it.
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung Washer - Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After research, visits to local businesses looking at the washing machines available we felt very confident that Best Buy would be the best store for our purchase. I have been very happy with our selection. Our Samsung Washer was easy to use after reading the direction included. It offers all the settings I was looking for
I would recommend this to a friend Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my purchase in my dryer and with the customer-friendly staff at Best Buy
I would recommend this to a friendGreat value and great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a problem with my previous washer damaging the clothes. I’ve had no problems with this washer and it keeps the clothes like its brand new even after multiple washes.
I would recommend this to a friendmy new washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good service , good purchases and delivery on time Thanks
I would recommend this to a friendTD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience from beginning to end. The sales team was great and so was the delivery.
I would recommend this to a friendDryer that dries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product that does what it’s supposed to, gets the washing dry
I would recommend this to a friend- Cons mentioned:Spin cycle
Not As Expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 weeks in and the spin cycle isn't working. Water was filling during the spin cycle, after the error code of being unable to spin occurred. Now, I have to wait a week and a half for a total tech member to assess the problem. No one seems to know if the problem can be fixed or the washer replaced that same day. It's a wait until they see scenario. Meanwhile, I dont have a washer, that I just bought, to use because it's sitting over half full with water that won't drain, in a tub that won't spin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to have a working washer and clean clothes. Let's go ahead and see why it stops spinning.
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate.
Please check this link to your user manual for details. Turn to page 28.
https://downloadcenter.samsung.com/content/UM/202301/20230110164454927/WA54R7200A_TSE_UM_DC68-04037J-03_EN_CFR_MES_R.pdf
This guide will go over the things that need to be done during installation to prevent leaks, excessive vibration, and issues with spinning, draining, and filling. Please check this link for details.
Install a Samsung washing machine in your home https://www.samsung.com/us/support/answer/ANS00051342/
Error codes play a vital role in making sure your washer stays in good condition and give you a starting point if there are ever any issues. Please check this link for details.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If you receive a no drain or overflow error, water does not drain, or if it overflows from the washer, follow the instructions in this guide to get your washer draining water again. Please check these links for details.
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
What to check if your washing machine doesn't drain | Samsung US
https://www.youtube.com/watch?v=pD9Pg6UU3Aw
Keeping your Samsung washer clean is important because it prevents odors and mold from accumulating and keeps your washer performing the way it should. Please check this link for details.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145474130) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of great features with this machine. I’d say Ny favorite is the quietness and self balancing!
I would recommend this to a friendWasher Is Amazing & Easy To Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer, works great. A great price for a first-time home owner.
I would recommend this to a friend- Pros mentioned:Capacity, Ease of use
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so easily operable and wonderful for a family load
I would recommend this to a friend I LOVE THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washes all size loads and REALLY GET THEM CLEAN! I love all the options on this machine. We are 7 in our home and there's "No lines, no waiting!" Im looking into Samsung's Dryer next!
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is too good , I got the same one before as well , taking the same one again
I would recommend this to a friendEfficiency is right
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a new way to wash clothes for us... but it has worked great. Clothes come out clean, but it uses a lot less water than our older traditional washer.
I would recommend this to a friend