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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 4,670 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than what we had before wash really nice I work in construction and get pretty dirty cleanse the dirt right off does not hurt other clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Supplier & Great Product. Best Buy’s The Best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has been great, it has so much room that you can wash two loads and still have room. It has made my wife’s life so much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine. Huge drum. Can do a lot of clothes. Love the deep fill feature and that I can rinse directly in the drum via the water outlet inside. End of cycle tone is way too long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer greater service and delivery was right on time not a hitch

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so easily operable and wonderful for a family load

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with our choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It works so well. It is great for large items like comforters.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer with clear top!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer but I always have to use deep fill to make sure my scent boosters dissolve. I love the clear top because I can see the dirt come out in the water!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the washer. We were looking at front loaders, but after researching and talking to the sales guys, we decided to go with the top loader. So far, so good! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pete

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery went very smooth, they were very professional and curtious,I would recommend this to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very helpful and checking out although rather involved was professionally handled. Delivery and installation was a breeze, installers were personable and respectful

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that its too big for washes but dont like the times it washes 39mins for a small load too crazy

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Newre, I would like to congratulate you on your new Samsung Washer and thank you for taking the time to post your review. I see that you have some concerns with washing small loads. I want to make sure that you are getting the best performance from your machine. I would love to chat with you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143616714. We would like to welcome you to our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I was disappointed. Because worker didn't want to install washer machine. But worker discovered an issue that cost us and problem had to fix.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is good so far I like the extra pout for prewash and washes my clothes good! The only thing I don't like is the less water.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer i just wish it was quicker even in quick wash mood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves water and power. Many selections to choose and now we can avoid dry cleaning (ok, we still dry clean silk). Great machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a useful and interesting machine. It has a lot of settings and I love that the alarm can be turned off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don R.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine. Lots of options to wash clothes. Have matching Dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My FAV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reviewed all the washer & dryer sets Lowe’s and Best Buy offered. We ended up with BB, they priced matched, the set up was quick! I absolutely love the set I went with, my clothes smell amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and saves so much money on not going to the laundromat do wash blankets.

    I would recommend this to a friend