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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 4,671 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In store salesman knowledgeable and enthusiastic. Went out of his way to help with several issues. Delivery and installation team on time, efficient and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Easy to use and plenty of capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I replaced my old one and this washer is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Opinion of washer and delivery guysvirginiaann

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no complaints. The delivery guys were nice and I am very happy with my washer They were on time and were very considerate getting through the archways

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big enough to fit my comforters! It has many washing options which I love! Make sure that this is leveled when you set up or it will give you error codes, fyi!!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    If you want a washer for 2 years this is it.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great till it didn’t. Had it for 2 years and it’s not working. They just don’t make appliances like they used to. 700 dollars for 2 years of working and have had to have work on it. So disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I have ever bought!!! Would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer. Had it for over a year with no issues at a

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well when hooked up right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far....was not at first. Kept displaying error. Realized delivery guys had hooked water up backwards.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your feedback with us. We are happy to hear that you were able to resolve the error code and that you're enjoying this washer. ^Lo Samsung

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review your product.Hi Javier, you're getting 25 points for this review!1See Disclaimer 1 Not you? Sign in to a different account to earn points for this review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with our choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It works so well. It is great for large items like comforters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who drop the stuff should be more interested for the item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer greater service and delivery was right on time not a hitch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great and the washing machine works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I would definitely recommend. Delivery was great also. Fast and very respectful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer i just wish it was quicker even in quick wash mood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large drum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought when switching back to a top load set and this drum is huge. King size quilt fits nicely and honestly I have to get on my tip toes to reach socks in the back of the drum.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're happy that you're happy, Dogsitter! Thanks for the 5 stars. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and saves so much money on not going to the laundromat do wash blankets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mschine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my new washing machine i love samcung

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I would recommend this item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the machine. But because I was used to the old fashion machines. I had to learn all the settings and what they were for to get my desired wash.

    I would recommend this to a friend