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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 4,671 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer for sure. Would buy again. No issues whatsoever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don R.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine. Lots of options to wash clothes. Have matching Dryer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Designer should spend a month doing family wash.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes an average 1:55 hours to perform ordinary wash. (Energy saver?) Still damp, sometimes soggy, at the end of wash. Each wash load has to be configured with full knowledge of how many rinses it should take, how many spins, all sorts of options to be decided dependent on what's in that particular load. I did happen to know about using cold and delicate. I was told by a washing machine expert that it is designed to know all sorts of things about the fabric it washes. It wants fabrics to all be the same. Cottons with cottons, polys with polys. Things should be similar in similar ways. I look at the dials I have to select and realize I don't know enough to turn this on. Even the 2 HE detergents I have used won't fit the pouring tray without spilling liquid on my hand. Bottom line is that it is NOT taking care of my laundry. Even after two washings of a new item, the fabric is losing fiber and is on its way down to strings. I give the machine a couple of cons. It is quite handsome looking and I like looking down through the top to see what's going on. To the dear designers and planners of Everything Tech, please spend a month doing all the family laundry.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Cackler! I'd like to provide this link (https://bit.ly/2u2LXlQ) that goes directly to the user manual for this model. Beginning on page 28 you can find all types of suggestions and best practices for using the washer, as well as useful information about the different cycles and settings available. ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Super washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, very quiet running and cleans great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great leaves clothes super clean and the spin cycle leaves the clothes damp little drying required.I can say that I am impressed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and works good but had some small dents in it from packaging, if not for that I would’ve gave it a 5 star

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so go. Just happy to have working washer. I like that i can adjust the setting from what they have pre set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our other washer died and wasn't worth fixing. Choose this and was very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Highly recommend this product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommend this model by a friend of mine and i'm happy buying this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the washer and dryer. It's been a month and I am pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great product from Samsung. Lots of nice features. Hoping to get at least 10 years out of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team were punctual, efficient and informative! My new washing machine was installed and ready for use in less than 30 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Supplier & Great Product. Best Buy’s The Best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washing machine. I like the washing options and the self clean dial is wonderful no special cleaning product to buy just push the button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    purchased for my MIL

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    their old washing machine broke. and we needed a quick replacement. I did a ton of last minute research. and this unit fit the bill. She loves it! no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    5 cu ft washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long cycles, lots of room for big loads, spins fast enough to twist your pants into a knot.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bigd, I would like to congratulate you on your new Samsung Washer and noticed you are having concerns with the item taking to long. I would like to offer some help to ensure you are getting the best results because we know how tedious this can be. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/
      If you need any assistance, please reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420293. We thank you for being a part of our growing Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is plenty of room and the stainless steel drum is great as it won’t rust. The only draw back is no place to put powdered cleaners in addition to liquid.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer in champagne a few years ago and love it, only selling it because my new place came with appliances. When moving into my new place I needed a new washer/dryer, and came back to this one. I love that it doesn't have an agitator and a bunch of settings for all of my family's clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine, my sister bought the same one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very pleased with my purchase . It’s extremely wonderful

    I would recommend this to a friend