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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 4,670 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product, I’m glad I chose it for my replacement.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer in champagne a few years ago and love it, only selling it because my new place came with appliances. When moving into my new place I needed a new washer/dryer, and came back to this one. I love that it doesn't have an agitator and a bunch of settings for all of my family's clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FALLEN IN LOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this wash machine is HEAVEN SENT, it is quiet and gets the wash so very clean. We LOVE IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice one!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is good for me. I only want the simple function.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well when hooked up right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far....was not at first. Kept displaying error. Realized delivery guys had hooked water up backwards.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your feedback with us. We are happy to hear that you were able to resolve the error code and that you're enjoying this washer. ^Lo Samsung

  • Rated 4 out of 5 stars

    I would recommend this item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the machine. But because I was used to the old fashion machines. I had to learn all the settings and what they were for to get my desired wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to use and exceeded my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large drum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought when switching back to a top load set and this drum is huge. King size quilt fits nicely and honestly I have to get on my tip toes to reach socks in the back of the drum.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're happy that you're happy, Dogsitter! Thanks for the 5 stars. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great Installation Team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team were punctual, efficient and informative! My new washing machine was installed and ready for use in less than 30 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The installation was done well. Delivery on time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Samsung-5.0 Cu. Ft High Efficiency Top Load. It has the water jet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has just the right amount of options and technology you would expect from a washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First he machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first he machine. Works good. Had to get used to clothes taking longer to wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washing machine. I like the washing options and the self clean dial is wonderful no special cleaning product to buy just push the button.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Designer should spend a month doing family wash.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes an average 1:55 hours to perform ordinary wash. (Energy saver?) Still damp, sometimes soggy, at the end of wash. Each wash load has to be configured with full knowledge of how many rinses it should take, how many spins, all sorts of options to be decided dependent on what's in that particular load. I did happen to know about using cold and delicate. I was told by a washing machine expert that it is designed to know all sorts of things about the fabric it washes. It wants fabrics to all be the same. Cottons with cottons, polys with polys. Things should be similar in similar ways. I look at the dials I have to select and realize I don't know enough to turn this on. Even the 2 HE detergents I have used won't fit the pouring tray without spilling liquid on my hand. Bottom line is that it is NOT taking care of my laundry. Even after two washings of a new item, the fabric is losing fiber and is on its way down to strings. I give the machine a couple of cons. It is quite handsome looking and I like looking down through the top to see what's going on. To the dear designers and planners of Everything Tech, please spend a month doing all the family laundry.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Cackler! I'd like to provide this link (https://bit.ly/2u2LXlQ) that goes directly to the user manual for this model. Beginning on page 28 you can find all types of suggestions and best practices for using the washer, as well as useful information about the different cycles and settings available. ^Jecca Samsung

  • Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine I love it!!!!!! Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer&Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products are very nice and I am very pleased with how they are so easy to operate!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    5 cu ft washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long cycles, lots of room for big loads, spins fast enough to twist your pants into a knot.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bigd, I would like to congratulate you on your new Samsung Washer and noticed you are having concerns with the item taking to long. I would like to offer some help to ensure you are getting the best results because we know how tedious this can be. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/
      If you need any assistance, please reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420293. We thank you for being a part of our growing Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    purchased for my MIL

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    their old washing machine broke. and we needed a quick replacement. I did a ton of last minute research. and this unit fit the bill. She loves it! no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great leaves clothes super clean and the spin cycle leaves the clothes damp little drying required.I can say that I am impressed.

    I would recommend this to a friend