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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 4,670 reviews
  • Rated 5 out of 5 stars

    Works great and love the large tub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was quick and you can see the quality that has gone into this washer. Funny little music at the end of the wash cycle "Die Forelle".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer looks good and works well. Easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of right now it looks like a great purchase. Hopefully, it will last as long as other same manufacturer products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mister

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Quite and works well. You do need to read the instructions to take advantage of all the great features on the machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and Excellent experience and customer service with Best Buy. Will definitely come back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New location, NEW WASHER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just relocated and purchased a new washer. I just love being able to see what is going on with the clear lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, thank you we are appreciate the machine!!!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Washing Machine Doesn't Last

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time Ive bought this washer because my last one broke 1.5 years in. Now this one has broken after just over 1 year, which is when the warranty expires. I will not be buying any samsung products going forward.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Patrick,

      We understand having a working washer makes our laundry time easier. Let us gather some details of what happened for us to know what necessary steps we need to rectify the experience.

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145356873) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Good washer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best washer for the price, is a Samsung, a company that backs there products and my wife is very happy with this product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features and still easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old front load had mold, (as most tend to get) switched and the capacity and cleaning power to match with this washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low tech but efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great value for a washing machine for day to day use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer for cheap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this washer was a great deal and its been running pretty well since we bought it. Could of been better quality but its a great deal I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used in rental property. No complaints from the tenants.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pricing along with a quality reputation. Good installation experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy with my purchase and john and the gentleman that was with him during the installation were very nice and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am loving my new washer. I love the pre rinse feature comes in handy for trying to tackle stains before they settle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I placed the order in the store and Service was exceptional. Great prices and can’t beat the free and fast delivery as well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine i purchased works great and i like to shop at best buy

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Valued Customer,
      Congratulations on your new Samsung Washer and thank you for taking the time to post your review. It is great to hear when a customer is pleased with our appliances. We are glad to be your choice for your laundry needs and welcome you to our family. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves this washing machine!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Just wish it turned and it moved around more.

    I would recommend this to a friend