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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 4,670 reviews
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Far superior to others I’ve tried. Easily washes comforters and large clothing loads

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves this washing machine!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pricing along with a quality reputation. Good installation experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shellp8t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is good it just doesn’t use much water. Definitely not like my old one but it is nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great washer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family is in love with this washer. I can write long about it, but all I want you to know is that we really like with washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a issue till today didn’t run try the whole cycle it’s fine now but hopefully don’t happen again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer !! Easy the work with. I like the active water jet. Quality, good value. Would recommend this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new top loader!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a front loader for years, I was happy to go back to top loader. Clothes smell fresher and different setting options like quick wash are great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      So glad that to hear that we have exceeded your expectations with our powerful performance and innovative features to knock out those allergens for a healthier wash. Thank you for selecting Samsung for all your laundry needs. ^Cat Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and Excellent experience and customer service with Best Buy. Will definitely come back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product good. sale good, service good, time frame for delivery 7:am to 2:pm is too long, during delivery time of trucking is 12:00pm to 1:45pm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Just wish it turned and it moved around more.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Deep Fill Water Cycle ONLY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to wash on deepfill setting with every wash. Otherwise, the washer slightly fills with water and starts to agitate. I called Best Buy and they said something is wrong with it. It should not do that. Outside of that, I would keep it. The delivery guy said Best Buy is nutorious for using returned parts from old washers and dryers on "new" washers and dryers they send out? Wait What! I spent quite a handfull of money. Isnt my washer brand new? I will be picking a new washer asap or before my return date ends.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it & installers were awesome We also just pursued the matching dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of right now it looks like a great purchase. Hopefully, it will last as long as other same manufacturer products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! so quiet and efficient. doing laundry is fun now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fine. Had it for over two years now and never has an issue so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New location, NEW WASHER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just relocated and purchased a new washer. I just love being able to see what is going on with the clear lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mister

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Quite and works well. You do need to read the instructions to take advantage of all the great features on the machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low tech but efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great value for a washing machine for day to day use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is spacious and does so much. The different wash cycles are super convenient and the see through top loading door is so convenient and cool!!

    I would recommend this to a friend