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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 4,670 reviews
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it & installers were awesome We also just pursued the matching dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s so big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. Drum is so large you can fit comforter and still wash other things as sheet and towels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was greeted as I walked in the store. Someone met me in appliance. There was no pressure. Very nice guy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washing machine. Big wash bin. Takes a little getting used to the self-balancing at the beginning of a wash cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer have no regrets buying this washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung HE Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer, very quiet and smooth. Lots of options to choose from, and most important gets clothes clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been working well for us. Only thing I couldn’t figure out was how to connect my phone to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeoLela Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing washer. It’s the first non agitation washer we’ve bought and are extremely happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great got delivered on time.................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with the delivery and installation of my washer. Love the that it has a large capacity tub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit appears to be doing a fine job. Easy to set up and operate. Load size is automatically determined by weight which has worked good to-date.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have exceeded your expectations with our sleek design and innovative features that have made the task of laundry a little easier. Welcome to the Samsung family experience! ^Cat Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fine. Had it for over two years now and never has an issue so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    you can wash large loan ,washer and dryer awsome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase love the washer and dryer, best customer service, the manager is an awesome great job to both manager and sale associate

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    Off balance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been off balance a couple of times with blankets or towel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Brigitte, congratulations on your new Samsung Washer. I understand you have some concerns with the balance on the unit. I would like to give you a helpful guide to get your unit performing the best. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you have any other concerns please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143788281. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    The best washer I’ve ever owned!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is literally the best washer I’ve ever owned!!! I love absolutely everything about it!!! Couldn’t be happier with my purchase!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! so quiet and efficient. doing laundry is fun now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent functionality for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of shopping around and comparing cost to features, I settled on this washer and have not been disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy they had it in stock. Was in and out of store in less than half an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy purchase, store representative was knowledgeable and upbeat. Delivery team was on time and done in a flash. Great experience overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great just a pain with the on button. Needs to be held a few seconds before it starts.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Refrigerator, I appreciate your review and welcome you to our family. I want to forward your concern to our design team for future products. Welcome to our family and thank you for choosing Samsung. ^Brad Samsung