Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
The best washer I’ve ever owned!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is literally the best washer I’ve ever owned!!! I love absolutely everything about it!!! Couldn’t be happier with my purchase!!!
I would recommend this to a friendEasy purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy purchase, store representative was knowledgeable and upbeat. Delivery team was on time and done in a flash. Great experience overall.
I would recommend this to a friendHappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been working well for us. Only thing I couldn’t figure out was how to connect my phone to it.
I would recommend this to a friendGreat machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy they had it in stock. Was in and out of store in less than half an hour.
I would recommend this to a friendGeoLela Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing washer. It’s the first non agitation washer we’ve bought and are extremely happy with it.
I would recommend this to a friendSamsung HE Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice washer, very quiet and smooth. Lots of options to choose from, and most important gets clothes clean.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer looks good and works well. Easy to operate
I would recommend this to a friendExcellent functionality for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of shopping around and comparing cost to features, I settled on this washer and have not been disappointed.
I would recommend this to a friendJeff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good pricing along with a quality reputation. Good installation experience
I would recommend this to a friend- Cons mentioned:Balance
Off balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been off balance a couple of times with blankets or towel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Brigitte, congratulations on your new Samsung Washer. I understand you have some concerns with the balance on the unit. I would like to give you a helpful guide to get your unit performing the best. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you have any other concerns please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143788281. We thank you for being a part of our Samsung family. ^Brad
Excellent washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of settings that I probably don't even need but love that I have the option. It's an excellent washer that cleans my clothes very well.
I would recommend this to a friendInsufficient agitation,Excessive wash time,STAINS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer simply DOES NOT agitate the wash load well-enough for a thorough cleaning! For maximum results, which are unbelievably disappointing, each load has to be washed on heavy duty setting, with half the size of a normal load, with 2 additional rinse cycles, in "deep fill" water cycles, which takes almost 3 hours, and the laundry still emerges unacceptably dirty and stained. And the time it takes to wash a load is always 10-20 minutes longer than the time displayed on the digital display, so it becomes a guessing game. And the quality of each wash load deteriorates as the machine ages. Samsung will attempt to find blame in your high efficiency detergent, excessive amounts of detergent used, lack of occasional washer cleaning, overloading the washer, obstructed water intake hoses, improper drain access, etc., and it's all smoke and mirrors. The problem is simply insufficient wash load agitation. Should you decide to pursue your complaint, Samsung will create a case for you, send a vendor tech to your home (in NYS, I was given a 6-hour arrival window with no 30-minute advance phone call before arrival as promised), who will run the same 10-step diagnostic code test that you could have done on the phone with a CS rep, who will find "nothing mechanically wrong" with your washer, and suggest you use half the amount of the detergent the manufacturer recommends you use, which will result in an even filthier wash load, with the same stains and streaks. You will endure hours of frustration on hold with Samsung CS reps, explaining and re-explaining to reps you can barely understand, sending images, videos (yes-videos were requested), and get absolutely NOWHERE!! Don't buy this washer. If someone takes the time to write a negative review, it's because they are extremely disappointed. Please read some more negative reviews and you'll find similar complaints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your new Samsung Washer and I would like to offer some assistance. Your washer does not come with an agitator to agitate your clothes. Our units are equipped with Pulsators which will pulsate the water in the machine through your clothes for a more efficient clean. I have some helpful information that will ensure that you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
https://www.samsung.com/us/support/answer/ANS00084866/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143220374. We welcome you to our fmaily and thank you for choosing Samsung. ^Brad
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, thank you we are appreciate the machine!!!
I would recommend this to a friendWorks good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great just a pain with the on button. Needs to be held a few seconds before it starts.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Refrigerator, I appreciate your review and welcome you to our family. I want to forward your concern to our design team for future products. Welcome to our family and thank you for choosing Samsung. ^Brad
Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Just wish it turned and it moved around more.
I would recommend this to a friendSamsung washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it & installers were awesome We also just pursued the matching dryer
I would recommend this to a friendGlad it’s over
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was quite the ordeal with this washer and the install staff. If you can install yourself I suggest to do so
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used in rental property. No complaints from the tenants.
I would recommend this to a friendsamsung 5 CU
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i adore the washer and this model has a water jet inside in case you want to give a piece of cloth an extra rub before washing
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this washing machine!!!!!
I would recommend this to a friend