Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Samsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice...Very pleased. Shay was very helpful in going over the advantages of this model.
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my mother for mother's day and it's everything she's every wanted, couldn't be happier.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer! Best Buy made it a quick and easy process to get it shipped and delivery in my new residence
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my AirPods, they are awsome and will recommend them to all my friends
I would recommend this to a friendGreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has long cycles, but the cleanest clothes in a longtime. Very happy with purchase.
I would recommend this to a friendNew washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer seem to be doing well… our prior machines lasted 14 years.
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the options on the dryer, you can basically decide how dry you want me clothes
I would recommend this to a friend- Pros mentioned:CapacityCons mentioned:Spin cycle
Horrible - won’t spin!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money seriously! It will not spin, it has a large inside to be able to wash a lot of clothes at once but u can not even fill it 1/4 of the way without it not spinning! Do not buy this washer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you have some problems with your Samsung Washer not not spinning and know that is quite alarming. I would like to offer some assistance to ensure you are getting the best performance from your washer. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
We are here for you. If you still have problems, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143635889. We thank you for being a part of our Samsung family. ^Brad
Great New Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had not considered the Samsung brand until we met with a Best Buy sales associated. We're very happy we listened to her.
I would recommend this to a friendLove it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer as a set with the dryer. Geek squad delivered, installed and setup took about 20 minutes. I love it.
I would recommend this to a friendBrand response from Samsung
Posted .Fantastic news, Manders. Thank you for choosing Samsung for all your laundry needs. ^Lo
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the different functions and features this thing is almost too good
I would recommend this to a friend- Pros mentioned:Capacity
Love my washer Samsung
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my washer, loads capacity is great. I like top door where I can see all the clothes wash in one load. It’s an energy efficient item. I like it’s 5.0 cu ft it’s great size for big loads and is enough for my family size.
I would recommend this to a friend Samsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase. I love all of the washing options available on this washer.
I would recommend this to a friendDoes not hold up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So here we are 3 years of use and the agitator has developed serious structural cracks and will need to be replaced. Remember when washing machines used to last 20 plus years?
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to learn more about what happened with your Samsung washer, CraigM.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Samsung Dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element went out 6 months into owning it but other then that it’s been good
I would recommend this to a friendalo55
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but doesn't have a way for us to manually adjust the water level for small loads.
I would recommend this to a friendWashing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sleek look, price was nice. .................
I would recommend this to a friendGreat Machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a wonderful machine. The wife loves it! Best buy installed it perfectly!
I would recommend this to a friendCycles are very long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wash cycles are very long whites are 2 hours Long n this is the shortest time. The shortest cycle is a quick wash at 35 mins. If u want a clean wash / normal cycle with no extras spin or rinse just the basics it’s 1 hour. So be prepared to have your electric bill n machine running all day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Winnie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washing machine taking too long to wash clothes. Usually, this is due to load size and cycle type are the best places to start solving any of these problems. Don't worry we will surely notate your feedback about this matter.
I highly recommend checking on these basic troubleshooting steps:
Cycles and settings:
https://www.samsung.com/us/support/answer/ANS00061937/
Recommended load size:
https://www.samsung.com/us/support/answer/ANS00080262/
Please refer to this link for other basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144454849
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once I was able to finally use the dryer. The dryer worked great. Very happy with the dryer
I would recommend this to a friend