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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity and cleaning performance of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. Many also appreciate its quiet operation and ease of use. However, some customers have expressed concerns regarding the spin cycle, balance, and the effectiveness of the agitator. There are also a few customers who have mentioned concerns about the washer's long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 4,669 reviews
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Does everything we need!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Quiet. Gets everything clean and spin cycle really gets the everything pretty dry! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for one month now. Works great and is quiet. This is a large machine and can do huge loads.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great for large families

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this washer so far. Quiet, efficient, large capacity. Working out great for our family of 6.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with this Washer Easy to use, large capacity, great spinn cycle

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Love, love, love!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! Its quiet, easy to use and cleans well. It looks great in my laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Love This Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. Some of the things I like best: Quick Wash Option, and the option to choose spin speed based on your load. Large capacity, and no agitator so I can do large blankets and comforters.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I honestly thought I was getting an analog machine (because of the large dial). Nope, even the dial is digital. I guess that has worked out okay. We got the set and think we are happy with the washer and dryer. We are having to get used to the tech, though. Our previous machines were 30+ years old- needless to say we were behind on current tech. We think these are doing well, and they seem to be efficient. Overall I am very happy with them. On the washer, you can't set the water level- it senses what is needed. This has surprised us- it is less water than I would put in if I was selecting. On the dryer, I've liked using the sensor/auto dry over the time dry. But, often the items are still a bit wet- even on the most dry setting. The washer doesn't seem to drain trash, grass/dust/hair/etc. that might be on the clothes. It builds up and I can see it on the dark items. That comes off in the dryer if it is items I dry. The washer tells you to run a self clean cycle every so often. The trash is actually worse after that- like it knocks it out of the hiding places but still doesn't drain. (It isn't enough that I can see it and reach in to clean it out, no clumps. Just fine trash that will get left on the clothes. IDK Still, I'm kind of working my way around these issues and I'm happy with the units. My old clunkers were just beast that really worked well. They don't make 'em like they used to- that's a pro AND a con! The alert on both is a long musical tone. It is either on or off. You can't select a less annoying tune.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Great Value for Basic Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a front loader to this top loader model, surprised by the different levels of noise it generates depending on the cycle selected. Normal and quick modes are pretty quiet, more aggressive cycles are much louder due to extra agitator action. But it cleans very well and wrings out clothes on spin cycle VERY well. Already run a couple of blankets and no issues with balance or spin.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a senior and the last time I bought a washer was over 10 years ago. The buttons were mechanical and hard to work. This washer is all electronic and endless choices on how to do your wash. Requires a reading of the Manuel to get started, but easy to operate. It has a very large capacity and can take a large quilt with room to spare.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    I like it1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is working great, large capacity, energy efficient, quiet, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Simple yet effective clothes washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We wanted a replacement to the washer we were replacing. The Samsung washer is very similar without all the wifi. The only thing we wanted was to wash clothes. Lots of nice features and an upgrade to the washer it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took advantage of the great price and 24 month financing, on this excellent washing machine. Pros: Quite, energy-efficient, easy-to-use, water-jet inside machine (good for rinsing detergent cap, or spot cleaning), and self-cleaning cycle. Cons: Detergent dispenser too close to lid. A little awkward. All in all, like our new washing machine, and clothes have been coming out amazingly clean and smelling fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great results with minimal effort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deep tub to accommodate comforters, many many options from which to choose, including up to give rinses, quiet throughout every phase and it plays a happy little tune when the wash load is finished. I am quite satisfied with practical and stylish appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Does a great job, large capacity and quiet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Very easy to use. Lots of features, large capacity and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large, very quiet and cleans very well no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    We switched from May tag and we're glad we did.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're a Maytag family. Had them for years. We purchased the Samsung washer because of price and reviews. We're used to agitator models and this is our first high efficiency model. It's great. Uses less water, cleans well, has a large capacity (no agitator taking up space) and has cycles for everything, even new cycles that are downloadable from the Samsung app. Overall we're very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer purchase !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer , handles large loads with ease. Very quiet and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    High quality washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity, quiet, many options and easy to use

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's great to hear that the spacious design and convenient features make this washer an excellent fit for your home, BigB. Thank you for being the best part of Samsung. ^Lo Samsung

  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Awesome cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome, it holds huge loads, washes perfectly, and is nice and quite.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    My Samsung washer purchased at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very happy. Very easy to use with many different features. It has a " Deep Fill" setting if you need more water than usual. The drum size is 25 per cent larger than my last washer and it makes a huge difference for a family of 4. The installation by Best Buy was great. Very friendly installers at a very reasonable rate. Thank you so much . John D.

    I would recommend this to a friend