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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 4,670 reviews
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good so far. Too many setting choices on not like the economy settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soooo happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love no agitation… we love this product… love this manufacturer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it! She says she can get more clothes washed and they come out smelling fresh.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Diesel! We hope that you're just as happy with this washer as your wife is. ^Jecca Samsung

  • Rated 4 out of 5 stars

    Rental house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for one of our rental houses. BB had the best pricing. Thank you BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this from BestBuy because, I love the service BestBuy gives and Samsung products or great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the big drum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like our brand new Samsung washer it has a big drum that you can fit at easily a king size comforter

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news,Rachimex! We're happy to hear that you're able to wash all your household items in the comfort of your own home. ^Lo Samsung

  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Not a great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t fill up with enough water or spin out will be returning

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tina,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer doesn’t fill up with enough water. We will surely notate this feedback for better products in the future.

      I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
      The washing machine does not fill with enough water:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      The washer tub is not spinning, kind of spinning, won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144348727

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the washer has worked very well. I have experienced no problems at all. Also, I like the lovely sound the machine makes when the cycle is done, instead of an awful, jarring, buzzer sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Highly recommend. Quick shipping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine we would recommend to all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my mom because she needed a new washer badly. I went the extra mile for better quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean clothes...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviews indicate that this is a fine unit. Installing in new house in a few days. Will update reviews later...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Just know it does not seem to use that much water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! This washer gets the job done. I love the many features it comes with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 5.0 Cubic Ft. High Eff Top load washer w

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely Satisfied with the product. Still Brand New will update after a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer and good price, makes annoying songs but otherwise fine.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Less than expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start the packaging looked pretty impressive yet it still had a small dent.... my guess is as good as the packaging was it came from the factory this way. Does not seems to move clothing around in the washer or remove dirt very well. Goes off balance with quite a bit. Definitely wish I would’ve gone with the LG front load.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    If it let me there wouldn’t even be one star

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret this purchase so much. For the money spent on this machine it certainly doesn’t add up . They only good thing is how much space is on the inside but it doesn’t even matter when over half the time a simple cycle will stop and errors show up. Everything doesn’t have to be a big fancy computer . If there was some way I could exchange it for something else I would in a heartbeat

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Loyalcustomer,

      We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
      Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.

      Your issue is something we can improve with the steps provided in this link.

      Cycles, settings, and features on your Samsung Washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      How to reset your washing machine
      https://www.samsung.com/us/support/answer/ANS00087882/

      Samsung washing machine error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/

      If you need additional assistance you may reach us via the following links.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Reference number:1144568882

      Thank you for choosing Samsung.

      ^Ross Samsung

  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so big I love it. So far it works great but I have only had it a month

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer.it has a large tub and I am able to wash anything I want to with ease.

    I would recommend this to a friend