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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 4,670 reviews
  • Rated 5 out of 5 stars

    Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Highly recommend. Quick shipping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good so far. Too many setting choices on not like the economy settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. The technology is amazing and I recommend it to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine we would recommend to all my friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Budget Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Great quality for the price. Fantastic value. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever! This Samsung Washer has a lot of great features. Energy saver too

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    If it let me there wouldn’t even be one star

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret this purchase so much. For the money spent on this machine it certainly doesn’t add up . They only good thing is how much space is on the inside but it doesn’t even matter when over half the time a simple cycle will stop and errors show up. Everything doesn’t have to be a big fancy computer . If there was some way I could exchange it for something else I would in a heartbeat

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Loyalcustomer,

      We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
      Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.

      Your issue is something we can improve with the steps provided in this link.

      Cycles, settings, and features on your Samsung Washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      How to reset your washing machine
      https://www.samsung.com/us/support/answer/ANS00087882/

      Samsung washing machine error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/

      If you need additional assistance you may reach us via the following links.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Reference number:1144568882

      Thank you for choosing Samsung.

      ^Ross Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 15 months now and no problems. Great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer and good price, makes annoying songs but otherwise fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rental house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for one of our rental houses. BB had the best pricing. Thank you BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    energy efficient. save water. clean clothes. fairly quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it! She says she can get more clothes washed and they come out smelling fresh.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Diesel! We hope that you're just as happy with this washer as your wife is. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Samsung is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this from BestBuy because, I love the service BestBuy gives and Samsung products or great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! This washer gets the job done. I love the many features it comes with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 5.0 Cubic Ft. High Eff Top load washer w

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely Satisfied with the product. Still Brand New will update after a year

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, We had purchased a whirlpool from another store and it was terrible. So glad we returned those and bought these. Large but yet small enough, I can reach the bottom. I am about 5'1"

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Just know it does not seem to use that much water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and it is huge I can fit a whole weeks worth of clothes in it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the big drum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like our brand new Samsung washer it has a big drum that you can fit at easily a king size comforter

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news,Rachimex! We're happy to hear that you're able to wash all your household items in the comfort of your own home. ^Lo Samsung

  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so big I love it. So far it works great but I have only had it a month

    I would recommend this to a friend