Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
Not a great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fill up with enough water or spin out will be returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tina,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer doesn’t fill up with enough water. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
The washer tub is not spinning, kind of spinning, won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144348727
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great for rental
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tenants are happy with the stackable unti and I am happy.
I would recommend this to a friendSo far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for about 2 months but works well. I have no complaints.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than the wash cycle being long, I love my washer and dyer set
I would recommend this to a friendSamsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer.it has a large tub and I am able to wash anything I want to with ease.
I would recommend this to a friendExcellent Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having no problems with the Samsung Washer that I purchased from Best Buy.
I would recommend this to a friendClean clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It meets all our needs, we are very pleased with the quality.
I would recommend this to a friendSamsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer, doesn’t take much to clean it, wash heavy loads with no problem
I would recommend this to a friendClean
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my mom because she needed a new washer badly. I went the extra mile for better quality.
I would recommend this to a friendClean clothes...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reviews indicate that this is a fine unit. Installing in new house in a few days. Will update reviews later...
I would recommend this to a friendkeystrokes can not be muted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer. Highly Recommend. I do wish that you could enter a silent mode though.
I would recommend this to a friendSamsung Laundry
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our new house. This is the fasted item we got delivered
I would recommend this to a friendSamsuy washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the different settings on the washer especially the presoak.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Quality, congratulations on your Samsung Washer. Thank you for taking the time to share with us. We are so happy to welcome you to our Samsung family. ^Brad
Samsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The add fill feature is great, and does a great wash cycle and a 8/10 on noise
I would recommend this to a friend- Cons mentioned:Balance
Less than expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start the packaging looked pretty impressive yet it still had a small dent.... my guess is as good as the packaging was it came from the factory this way. Does not seems to move clothing around in the washer or remove dirt very well. Goes off balance with quite a bit. Definitely wish I would’ve gone with the LG front load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike20,
Thank you for letting us know about your washer. We apologize for the inconvenience of having dirty clothes after using the washer. I'm sorry to hear that there was a small dent when you received the package. I understand that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the clothes are still dirty after using the washing machine.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01108627/.
Also, here's another related link: https://www.samsung.com/us/support/troubleshooting/TSG01108628/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144256628
^Rainly
Good washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality washing machine. Heavy duty and nice looking appliance too. I love it!
I would recommend this to a friendMore than enough load capacity and quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 2 weeks. So far so good. Quiet and faster than anything I have ever purchased.
I would recommend this to a friendWorks great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice washer. Works well for the past month. Love Samsung appliances.
I would recommend this to a friendGood washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has been working well since I bought it, no complaints.
I would recommend this to a friend- Pros mentioned:Capacity
Amazing washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing washer! This is the largest capacity washer I have had! Great for big loads. The washer also has a lot of settings to customize to what each load needs- high tech but easy to operate.
I would recommend this to a friend