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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 4,670 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get the old model replaced. I hope this one is better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second time buying!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best inexpensive set out there by Samsung. Perfec combo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has many nice features such as a time indicator and a jingle to indicate wash is finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase and will highly recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it says she’s glad we went back to top load

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. I highly recommend buying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the many different cycle selections, but also how each can be customized further.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it! Does what it is suppose to do. I like the clear top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with this machine. It gets our clothes cleaner using less water and less detergent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY FIRST WASHER AND I LOVE IT. REALLY FAST AND EASY TO USE.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Samsung Washer Not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review isn't good. We bought this washer, took it home. Hooked it up. worked fine for a week and half. Then the barrel went wild. It will not balance anymore. Makes all kinds of noises. Hits the inside of the cabinet. Can't even use it now. Why do they make things they don't last for 2 weeks? Not happy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand how disappointed you are with your washer. Let's get the information you need.

      Check out the link below for steps to take with your washer that makes noise and is not balanced. To access the complete diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP" for more details.

      The Samsung washing machine is shaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#remove-the-shipping-bolts-from-washing-machine-front-load-only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146967322) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything amazing! Washes fast and lots of capacity. No thing on the middle anymore so lots of space and doesn't rip or looses clothes like the old ones. Love all the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet operation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appliance by Samsung. Lots of features. Unit is really quiet when operating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer, so far is been great to have. Amazing washer

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are so glad to hear that! We are confident that your new washing machine will continue to impress you! You are the best part of Samsung! ^Shay Samsung

  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went looking for a washer. Best Buy had what I wanted and at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my washer and the salesman at Best Buy was very helpful and sweet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first had a problem, until you set the code for this machine. I love the open drum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is very easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You had the one that we wanted where other stores only had them on order and not in stock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer….

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Very quiet and love all of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine we have so far, highly economical

    I would recommend this to a friend