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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,670 reviews
  • Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I THINK THIS PRODUCT IS GREAT! I HIGHLY RECOMMEND! WILL BUY AGAIN!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the wash settings are long, but I am pleased with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer........................................

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    I'm sure there is a better option.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just don't think this machine cleans very well. Clothes still have stains that would normally come out in a regular wash. I like the size and all of the options for different cycles. If I could return it, I would.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued member of the Samsung family and your experience matters to us. We are here to help you get the best performance out of your appliance. I am including a helpful troubleshooting guide to support your concerns on the washing machine (https://bit.ly/3qU7yoA). We thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Love everything about it! My new set makes doing laundry more enjoyable!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my new washer and dryer. Great capacity. Only issue I have is when washing blankets the washer doesn't drain properly. I have to use the extra spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a washer - this fits the bill. Installed promptly

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Drdez, congratulations on your new Samsung Washer. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    What what

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best purchase ever!!!! Very sturdy! Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fully automated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes all the guess work our of doing laundry. Customizable cycles, or pre-set.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    nice washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this on sale. its pretty solid and does a good job of getting my clothes clean. still trying to figure this thing out but its great for its size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washes Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this machine. it is everything you would expect from samsung

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Customer satisfaction is what we strive for, Tony. Thank you for being the best part of Samsung! ^Lo Samsung

  • Rated 5 out of 5 stars

    modern washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machine has a lot of new design and electronics. it saves money on water and elctricity

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news! We are excited to hear that you've found the perfect washing machine for you. ^Lo Samsung

  • Rated 5 out of 5 stars

    Huge washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, really powerful spin Clothes are nearly dry when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues, delivery was on time and polite,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair of Samsung washer and dryers love their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We would definitely recommend that you make this purchase works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought this on an open box buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was open box but due to covid the workers wouldn’t let me see if before I bought it. I wish I had since it was covered in dents and not accurately reported by the salesperson outside. Not worth the discount for sure. It works but I’m more disappointed with the service than anything

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and a great price. We are pleased so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Minimalist look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls user friendly and nice look. First time I have a Samsung washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family! We are happy to hear that you're enjoying this washer. ^Lo Samsung

  • Rated 5 out of 5 stars

    Fun wash day.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer and dryer set. Best set we have had.

    I would recommend this to a friend