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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 4,670 reviews
  • Rated 5 out of 5 stars

    Washer and dryer or great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer or great Not so much the installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I wise I get in best price I personally like this

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not fndf a way to get enough water into the machine to set a good wash. Sounded like it was working way to hard even though my loads were small. I had to refer to the manual for error codes. Then I shut it off and restarted and it finally finished the load of clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Rach707, we understand how you feel and wish to help you maximize your washer.

      If your washer is not getting enough water, here is a link to help you. Please click on the embedded word.

      Washer water fill issue
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      When your washer displays an error code, here is a guide to help you. Please match the error code you see based on the list of error codes on this link. Kindly click on the embedded word.

      Washer displaying an error code
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146616145) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 3 out of 5 stars

    Hose leaking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot water Hose is leaking Leak at connection of hose Need to replace

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We care about your washer's betterment. Let us help you out.

      Please refer to the resources below to resolve your washer's hose leakage. Browse over the hyperlink and watch the instructional video for tips.

      Samsung washing machine is leaking (see steps 1 and 6):
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147050527, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to figure it out but it does a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great qasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very happy no problems as of now. Only had it a month.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat Samsung

  • Rated 5 out of 5 stars

    Quick service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to work with us and get us in and out of the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, terrible customer services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, everything else was the worse ever.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Too new to tell.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with installation. Hose is taped to sink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect upgrade

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine was a perfect upgrade from older machine

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Samsung washher

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer I purchased has been a great buy and has performed better then expected. The price was. great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no issue with it, the technicians were very pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed to replace my old washer and technolgy has

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works Great!!!! I love the digital features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works well...I am still happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great clothes washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new washer works great. My wife is very happy with it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is so happy for you and your wife, Larryalan1! Thanks for the 5 stars. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great quality,great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife says it's pretty and gets the job done well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer machine. Works great. Love the look

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ..............................works well..........

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love the washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the washer with all the bells and whistles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good washer for the time that we’ve been using it.

    I would recommend this to a friend