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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 4,670 reviews
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! A big difference from a basic washer & dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washes stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a washer and it washes stuff. Seems to do it well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so glad I chose this washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, has a million & one features! I love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine has been nothing but problems for us since day one. They just dropped one off yesterday as a replacement and it is giving us the exact same issue within less than 24 hours throwing codes and touchscreen not working lid is locked. Cannot even get to close out. This is extremely discouraging considering how expensive this washing machine is best advice I can give you is to avoid the Samsung washer altogether, and move onto something else. The dryer has been great, but the washer does not seem to be worth it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Opie,

      We understand how you feel about the washer's overall performance. Let us help.

      Here is a link with information about the washer error codes. Check the guide and select your unit's error code for recommended actions. We suggest checking the hyperlinks attached to the resource for other helpful tips.

      The washing machine displays an error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      Below is a link to troubleshoot the control panel. We suggest also checking the resource attached if the washer isn't turning on and a video you may watch from start to finish.

      Samsung washing machine buttons won't work:
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      The link below contains the troubleshooting steps for the locked washer door.

      Samsung washer door is locked;
      https://www.samsung.com/us/support/troubleshooting/TSG01001983/

      You may also refer to page 53 of the user manual for other suggested actions when the washer door does not open.
      https://downloadcenter.samsung.com/content/UM/202407/20240725162905507/DC68-04037J-05_IB_WA54R7200A_EN.pdf

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148264658) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Very exciting and worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and always cant wait for some clothes to wash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase. Delivery was barely that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Nice color and lots of features! Nice Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large washer and very quiet! Great value for the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Samsung washher

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer I purchased has been a great buy and has performed better then expected. The price was. great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase , highly recommended to someone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job like its supposed to its a wash machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer!!!! Happy with my purchase!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my purchase and installation experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the price. Can't beat it. A must buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung top load washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Delivery was on time as promised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, very spacious. We really love it!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer so far. We’ve been threw 2 way more expensive ones in the last 6 years. Doe’s a great job on getting clothed clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer works mint

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good samsung washer for a great affordable price .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Crappy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer itself is fine. The delivery and installation sucked butt. They didn’t test it. There was a leak. When they came back to pick up the dryer that did not work, they would not fix the leak.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Boo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. Goes off balance soooo easy. Very frustrating!! Bought for large capacity but you can only fill half way and even then it goes off balance!! Waste of time!

    No, I would not recommend this to a friend