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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 4,670 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this machine. It makes my washing laundry easy to complete because I dont have to stop and bend over.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of Samsung. Had a Samsung dryer first and now updated my old washer with a Samsung washer. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer because my last one die. I love the different wash options base on fabrics. It's easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, Excellent size. I bought it as a dent item. In very good condition however. Worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung 5.2 clothes washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT!!! I absolutely love my washer. Fits so much in the tub and doesn't bounce around and get unbalanced.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Samsung is great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine so far...they don't last when you have as much washing as I have...

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    This is a good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is huge and runs quite. It’s laid sensory technology makes it easy to save money on energy bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, washes clothes with speed and efficiency. It was delivered and installed completely with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Washer review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. So far, so good. I have only use it a few times. It's big enough to wash my big comforter. I'll update more if anything changes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a considerate price. It is also easy to use. I recommend it for family and other uses.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best decision!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is the BEST!! I is big enough for gigantic loads but also takes great care of my smaller delicate loads. Great value for a great washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not at all what we expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a front loader to the top loader. Do not like that it does not fill with water to cover clothes. Had to wash clothes twice to get clean.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! While the top load washer does not fill all the way to the top, it definitely should be getting enough water to fully clean your clothes in one load. Here's a link that can help with washer fill issues: https://bit.ly/3aogZoH. I can also provide this link (https://bit.ly/33NQvdL) that has some tips on how to get the best cleaning performance out of the washer. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Wash day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Quick install and we started using it right away. We have to use it on the deep fill setting to get enough water for larger loads. Also the 2 hour wash times seem off.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. We are glad to see that your are enjoying your new machine. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Spacious, but it takes long.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious with lots of options for washing needs. Takes a long time to wash. Prepare yourself!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity and many features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Huge capacity and so many features. Would recommend this washer to my friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Quiet giant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use , very good instructions for use included . Tub is very large and will do large blankets easily .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!!! It has a large wash tub that fits comforters, blankets, towels and jeans. It cleans exceptionally well and the color is stunning.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Sam Sung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Balancing spring broke after 15 months. Replacement parts were not available and had to replace with a new machine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The washing works fine now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned the first machine. After about a week it would shut off in the middle of the cycle. We returned it to Best Buy without a problem picked up another machine. This machine runs fine no problems.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad to hear you were able to get all that resolved, Laa101! Thanks for choosing Samsung. ^Jecca Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this top loader!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, effective and easy to use. I like these much better and feel they work just as well as front loaders.

    I would recommend this to a friend