Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Samsung 5.5 washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was good but it was to deep to reach the clothes being washed
No, I would not recommend this to a friend- Cons mentioned:Reliability
Sam Sung Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Balancing spring broke after 15 months. Replacement parts were not available and had to replace with a new machine.
No, I would not recommend this to a friend Waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Racks brake and rust , it doesn't dry the dishes. Bottom of dishwasher doesn't drain sometimes. I will never buy Samsung appliances again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that is not drying dishes; kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Here is a link for troubleshooting steps for your dishwasher that is not draining; kindly click the embedded words.
Samsung dishwasher is not draining.
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147844635) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Cleaning performance
Good value LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes well. Uses a smaller amount of water. If you fill more, takes longer to wash.
I would recommend this to a friend Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is huge, I could fit in the drum with the lid closed, the automatic fill gave me troubles, not enough water to was and no way to adjust it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. Here is a link to a troubleshooting guide that may help with your concern on your washing machine not filling with enough water (https://bit.ly/3G2JQi4). If the issue persists or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144048558) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer!!! It has a large wash tub that fits comforters, blankets, towels and jeans. It cleans exceptionally well and the color is stunning.
I would recommend this to a friend - Pros mentioned:Capacity
Large Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity, has a variety of options and settings, which is super helpful.
I would recommend this to a friend The washing works fine now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the first machine. After about a week it would shut off in the middle of the cycle. We returned it to Best Buy without a problem picked up another machine. This machine runs fine no problems.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to hear you were able to get all that resolved, Laa101! Thanks for choosing Samsung. ^Jecca
- Pros mentioned:Ease of use
Satifued
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very user friendly and easy set up. Have only had it for about a month but has worked flawlessly
I would recommend this to a friend - Pros mentioned:Cleaning performance
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great. Purchase yours today for amazing results Add a pair of them and you will see the difference
I would recommend this to a friend Mr.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major disappointment. This unit is a replacement for a LG front loader. Purchased after reading multiple favorable reviews. Major source for dissatisfaction is the "un-balance" feature. Most, or about half, wash loads stop during the spin phase and display "Ub", indicating an un-balanced situation. This never ocured with the front loader design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Frank,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.The experience is not what we expect from our customers.
Here are some links that will help you address your issues with your washer.
Cycles, settings, and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/
Reference number:1144355116
For further assistance, you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
- Cons mentioned:Balance
Don’t buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! I have had the washer less then two years and I can’t even wash a set of sheets and one towel without it completely going out of balance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rachelle M,
We can imagine how it feels to have a washer that keeps being unbalanced. We'd love to help you.
I have shared a link below for the steps if the washer is shaking. Please skip step number 1 since it is only applicable for front-load washers. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146899385, which will help our team pull up your information.
^Rainly
- Pros mentioned:Capacity
Wonderful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for a family of 5. I love it and kids can use it to help with loading the laundry.
I would recommend this to a friend - Pros mentioned:Capacity
Family
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and a big relief to family. Great team provided 5-Star service with installation
I would recommend this to a friend - Pros mentioned:Size
Nice Washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size is awesome! It works well so far! Hopefully, it will last long!
I would recommend this to a friend Still need the laundry mat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is great as long as you dont wash bedding. It cant handle sheets or blankets. My old washer I got back in 2004 worked better with bedding and it was cheaper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you that you have concerns washing your bedding inside of your Samsung Washer. I have some helpful information that I would like to provide to ensure you are getting the most from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
Thank you for choosing Samsung. ^Brad
- Pros mentioned:Size
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, I've read a lot of negative comments but went ahead and purchase it. I like how big inside is.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nerlie, I am so glad to see that you are enjoying your Samsung Washer. We would like to give a big warm welcome to our Samsung family. ^Brad
- Pros mentioned:Cleaning performance
Brittany
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Delivered and setup. Product works as advertised. I'm very pleased.
I would recommend this to a friend - Pros mentioned:Noise level
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine! So quiet and quick clean works! Great pre-settings and deep fill for towels
I would recommend this to a friend - Pros mentioned:Cleaning performance
samaung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT ! The washer I have ever had, and for the price you will not find nothing better.
I would recommend this to a friend