Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best washer I've ever bought! I purchased the combo dryer and washer and both are great!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t complain about the washer it hold a lot of weight it cleans my clothes perfectly.
I would recommend this to a friend - Cons mentioned:Agitator
Washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash clothes very well. You definitely have to hand clean anything from a ketchup stain to a small coke spill off by hand in order to get the stain removed because this washer definitely does not clean clothes good at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your effort in reaching out about your washer.
Usually, if there's something wrong with the washer that's going to affect how well it cleans, sometimes we need to check the proper load of clothes.
Here are the links/videos:
Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00084866/
Wash whites in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00034137/
How to use detergent in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00031847/
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Laundry is stained or damaged after using Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/
How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145269239), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Spin cycle
Returned! Bought front load instead.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned! Don’t like top loading and why: don’t spin like my old ones and don’t feel clean at all. Bought front load instead.
No, I would not recommend this to a friend Disappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine will not allow you to change the soil setting for the delicate cycle. The amount of time it runs for the delicate cycle is very short. The laundry detergent dispenser is shallow and limits the amount of detergent you can add. That feature puts you in a position to add more after initial detergent runs through which is ridiculous. I would have preferred the lid be flat but instead it is slanted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Parr,
Thank you for sharing your experience with us about our product. We apologize for having issues with your washer, especially since it's not allowing you to change the soil setting for the delicate cycle, and runs for the delicate cycle are very short. We like to apologize for the laundry detergent dispenser. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Cycles, settings, and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144729968
Thank you for choosing Samsung. Have a great day.
^^Ross
- Pros mentioned:Capacity
love my 5.0 washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my big high efficiency top load washer, don't have to go to launder any more
I would recommend this to a friend - Pros mentioned:Capacity
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it prefect size for big iteams. Exactly what I was looking for for a family of 4
I would recommend this to a friend Terribly disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine does not fill with enough water. It has been calibrated three times. I understand high efficiency machines use less water, but with half a load of laundry soap remains on the top of the clothing because there's not enough water to get it all wet. Clothing on the top of the load never once gets pulled down into water Nothing works but tricking it into thinking it has 10 lb of laundry in it. Terribly disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bradley,
Thank you for bringing this to our attention. We understand how inconvenient it is to have a washer that doesn't fill enough water and if the laundry soap remains on your clothes. It's not the experience we want you to have with one of our products. We're here to help.
Here's a link to a troubleshooting guide that you can try for water filling issues, which can help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Also, I've included a link for the user's manual (pages 51-55) containing additional troubleshooting steps for water filling issues. It also includes other issues you might encounter with their troubleshooting guide for future reference.
https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144157672
- Angelica
- Pros mentioned:Capacity
Would buy it again
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer!!!! I had always had Whirlpool machines prior and will not be going back.
I would recommend this to a friend - Pros mentioned:Ease of use
Washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer, easy to use, clean sleek appearance, have the matching dryer.
I would recommend this to a friend Deep
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you know this is a deep washer- hard to reach the bottom
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Great washer great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great washer cleans clothes better than my last Maytag very happy with it .
I would recommend this to a friend Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 time fixed it and because I purchased 5 year warranty geek squad , Best Buy returned it and gave me store credit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AjayV,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
- Pros mentioned:Size
Great Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size of this washing machine! Still learning all the functions.
I would recommend this to a friend - Cons mentioned:Spin cycle
Waste of money and time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it the machine itself or I received a defective product. After one week and a second used I noticed it stopped working. Does not fill all the way and does not spin. Customer service is the worst too they schedule to replace the machine and after 3 weeks nothing, I keep getting a phone call after hours that my appointment is canceled. I cannot keep calling out from work.
No, I would not recommend this to a friend - Cons mentioned:Agitator
Stoped working after 53 weeks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 53 weeks the machine stoped working! Just days after the warranty expired the door lock stoped functioning as if Samsung timed the disfunction. A miracle of planed obsolescence? Not so fast. I have crossed off both Best (Worst) Buy and Samsung on my never again list.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It is our pleasure to see your insights about the product, DavidL. Let us help you with your Samsung washer.
If your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on.
Samsung washing machine buttons won't work:
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Samsung washer door is locked:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
Door (Lid) locked or will not open on page 53. Does not start and Does not turn on, see page 51.
https://downloadcenter.samsung.com/content/UM/202301/20230110164454927/WA54R7200A_TSE_UM_DC68-04037J-03_EN_CFR_MES_R.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145400480) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Purchase after Samsung recall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Old Samsung washing machine rusted apart. Got little partial credit from Samsung to buy this one. Hope it’s better
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Purchase, I am glad to hear you are loyal to our Samsung Washer. I am happy you have been pleased with the performance of your machine. Thank you for continuing to put Samsung in your home. We are so thankful for you. ^Brad
- Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer no complaints At all have had it for a few months now and love it
I would recommend this to a friend - Cons mentioned:Spin cycle
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Some cycles take longer than others but everything comes out clean.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Good washing machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a decent wash job, differs a lot from a front load washer.
I would recommend this to a friend