Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Don’t Waste Your Money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 10 hours in and not even 3 loads of laundry done, this machine has stopped working, with an error code that it’s not draining. I called the service number right away (June 20th) and was told that someone would be out to look at it on Tuesday, June 23rd. Upon contacting Service Quick for a definitive time, I was informed that the soonest I could have a technician come to look at my machine was Tuesday, June 30th. I contacted Geek Squad and after about an hour, was transferred to another Samsung service line. The representative said there was an available appointment on Wednesday, June 24th to take care of it. However, my confirmation email said my appointment is July 1st. It is unacceptable that a washing machine this expensive didn’t even do 3 loads of laundry before it stopped working. Samsung should stick to TV’s and cell phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing your experience. We appreciate your patience with the unusually long wait time. We are doing all we can to ensure customer service is uninterrupted during this time. ^Jecca
- Pros mentioned:Cleaning performance
washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung washer is a great machine. Washes everything nice and clean.
I would recommend this to a friend - Pros mentioned:Ease of use
MY washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easier than I thought it would be, like the window so you can see down in.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Chad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works great the team help us out they were very helpful
I would recommend this to a friend - Pros mentioned:Ease of use
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the my new washer, it’s easy to use and a great value!
I would recommend this to a friend Not applicable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is working good but with a lot of noise and weak
I would recommend this to a friendnot sure the jets are working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very fast washing, i am not sure its even cleaning things as its not using much water and items are coming out dry after washing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Washer not cleaning or spinning your clothes properly and I would like to help ensure you get the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143090861. We welcome you to our family and thank you for choosing Samsung. ^Brad
I think that its a good camera except it won’t con
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to connect with the camera using my iPhone. Contacted the manufacturer but so far they have been unable to help still working with them
I would recommend this to a friend- Pros mentioned:Cleaning performance
samsung washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer as expected from samsung. Washes well. clean design
I would recommend this to a friend - Cons mentioned:Spin cycle
the crazy washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.washer stays in one cycle, during spin it fill back up with water, time frame of wash upscaled on its own
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the washer's current condition and wish to help you with this, NancyP.
To learn more about the washer's cycle operations, please read through pages 38-41 of the manual for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202306/20230630150359911/DC68-04037J-04_IB_WA54R7200A_EN_CFR_MES_R_230628.pdf
We would like to speak to you directly to gather more information about the washer for better support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146963416, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Cleaning performance
Must buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.enjoying this purchase! love the features and cleans very well!
I would recommend this to a friend - Pros mentioned:Capacity
Great purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It even plays music when it's done. Glad we got it!
I would recommend this to a friend - Pros mentioned:Capacity
Best bang for buck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had for almost a year, works great. Just don’t overload it
I would recommend this to a friend Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were looking for an upgrade and refresh and this was great. Nothing overly fancy, but we the modern features compared to our old unit are nice and this is the first time we haven’t had the central agitator in a washing machine which is nice. Still getting used to the various cycles and options available, but everything is coming out clean. Everything as expected.
I would recommend this to a friend- Pros mentioned:Size
Respectful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hooked it up for me and polite. Fast and informative
I would recommend this to a friend - Cons mentioned:Spin cycle
loads take 2 hours to wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is supposed to be a "power saver" washer but the normal setting takes almost two hours to complete the cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^Lo
Great machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I’ve never had a nice washer before and this thing is great. I would recommend the washer itself. The only reason for 4 stars is that the installation was wonky. The guys didn’t hook up the machine correctly (hot/cold water was switched) and the matching dryer was rescheduled to be delivered over a month later than promised on date of purchase. TLDR: great machine, lackluster installation and delivery
I would recommend this to a friendNot a fan.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like that it automatically chooses hot water. Also would like a higher water level in normal mode. Wash cycles are very long. Quick wash is fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dia6,
We appreciate you giving us a review on the Samsung washer. Thank you for giving us honest feedback. Right now, we are continuously working to improve our Samsung products.
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144427227
^Rainly
- Pros mentioned:Ease of use
Samsung washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine easy to use and good quality for the price
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung washing machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Would high recommend it. Very easy to hook up and use
I would recommend this to a friend