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Customer Ratings & Reviews

Your price for this item is $566.99
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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 4,670 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washing machine it is easy to operate and quiet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy setup! Especially if you have a big family

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh. Just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out quiet but a few weeks past install it now sounds like a tin can rattling when in the spin and drain cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on you new Samsung Washer. I see you are having concerns about noise with your unit. I Have located some information that will resolve your issue. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    Consider getting the extended warranty...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the washer on 8/04/21. It was delivered 8/07/21. It broke down 8/11/21(overfilled with water OC code). Currently waiting for service on 8/19/21. The few times I was able to use the machine it was....decent. Wash times are extremely high. How can a new machine break down after 4 days....4?!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Echoserenade, I realize that you are experiencing some problems with your Samsung Washer providing error codes and know that can be frustrating. I want to provide some helpful information that will ensure you get the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/
      If you re still experiencing issues, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620458 . We would like to welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer great price and love the ease of wash

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet washer with amazing features. Easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great huge washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer and how big it is. It's a major upgrade from my previous washer!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente washing Machine. I recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Solid Machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer quite and has plenty of options……………..

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clean!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine and keeps clothes clean!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    mufasa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent machine soft noise run good, new tecnology

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works as advertised. I never really had a problem with their washers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best washer machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful washer machine, I love it! is really easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ManCave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have brought thing from Best Buy before it was easy,But this time I was not . But over all I will go back and shop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Landry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and perfect size for my wash room love it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well is quiet and i live the qucok was setting

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT PURCHASE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer no issues user friendly would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Spacious and Energy Efficient Top Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Spacious and energy efficient Top Load Washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Though not having it in the store was annoying. Delivery was on time and nice people

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Washer Customer, I would like to congratulate you on your new appliance and thank you so much for taking the time out of your day to post your review. We enjoy great feedback and this allows us to create new products with your in mind. Thank you for choosing Samsung for your home. ^Brad Samsung

  • Rated 2 out of 5 stars

    Just OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer performs ok... In my opinion it doesn't put near enough water in the bin. There is no settings for load sizes or water amount, only senses it. The only way to get it to "deep fill" is to put it on a different mode other than "normal." Really was expecting more. Obviously should have gone with more top tier washer. Would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello TnLiving, I can see that this is very important to you. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the water level (https://bit.ly/2YUh4j0). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143210831) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung