Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and easy to use. I recommend this washer over all others.
I would recommend this to a friend Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes okay doesn’t really get tough stains out. Could be better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi avalenz92,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the laundry has a stain after using the Samsung washer.
To help you with this, I will provide you with a link that indicates an article about laundry being stained or damaged after using the Samsung washing machine.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01108628/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864.
Ticket number: 1144473829
^Rainly
I Don’t like to much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am comparing it with another washing machine of the same brand but this one in specific does not clean well and leaves the clothes not very clean and using the same amount of detergent even a little more and does not wash well. the most probable thing you have to change it for another that is not that style of washing machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Luisc,
I see that you have some concerns with your Samsung Washer not cleaning your clothes and I understand how frustrating that can be. I would like to provide you with some helpful information to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00031847/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143269867. We apologize for any inconvenience and thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Cleaning performance
Nice but loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to wash well and I like all of the settings, it also looks good in my laundry room. Biggest complaint is how loud it is when doing the drain cycle. I can hear it on the other side of my house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are grateful that you took the time to leave us a review, JMaj.
To help you identifying the best troubleshooting steps for the noise, kindly check this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Also, you can check the model's user manual link on page 62.
"Excessive vibrations or makes noise"
https://downloadcenter.samsung.com/content/UM/202207/20220727174641213/MANUAL_USERS_WF8900B_WF6500B-AD_SimpleUX_UM_DC68-04386A-00_EN_CFR_MES.pdf
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145143679), which will help our team pull up your information.
^Rainly
- Cons mentioned:Reliability
Will not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine broken after 2 years of use. Shock absorbers have given out, will not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here for you anytime, EstherN. We want to speak to you directly to provide support for your washer and see what options we can lay for its fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146581316, to help our team pull up your information when you message us.
Have a great day.
-John
Once in a lifetime experience - hopefully.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke on its "maiden voyage" throwing out an error code and locking the laundry in the basin with no way of retrieval. This happened on the very day it was delivered and installed. We had to call Samsung to have a part delivered and then installed nearly a week later just to open the lid and retrieve the laundry. In the meantime, I purchased another washer - a Maytag - and had it installed while waiting on the repair and return. I don't blame Best Buy for any of this but I will avoid Samsung appliances going forward.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tombt,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Crazy washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this washer I hated it. I had to put very few pieces of clothing in it to maybe keep the darn thing going to wash the clothes. If I put it on heavy load it would stop over and over. It would take all day to do one load. If I put it on normal load it’s fine. Weird!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello jingles,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it would stop spinning if you put a heavy load. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00080262/ to know what's the best laundry load size for your washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144364824.
-Noraina
Lint holder
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is ok for the money. The one bad thing is it leaves lint on everything!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Top Loading Washer. I can definitely help with that. Check out this link below:
https://www.samsung.com/us/support/answer/ANS00084866/
Thank you for choosing Samsung. ^Brad
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this is my second washer, since the first one only put 2" of water in a full load of clothes and no repair people in our area so they replaced. Which is the only positive thing I have to say, customer service was good. But I will never own another Samsung appliance again and unfortunately I bought a whole kitchen and laundry room worth of appliances. If you want a washer that you have to lie to it to get it to put enough water on your clothes, twist your clothes all together, add your fabric softener in the tray and push it back in only to have it drain out all over your cloths before you start the washer and clothes still wet after a high spin cycle. Well then this is the washer for you. It may look nice, but it's a piece of junk. I would give anything to have my GE washer back!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us, Wrigley. Here is a link with some helpful suggestions on how to get better cleaning performance from your washer (http://bit.ly/2WMf2em). ^Lo
Not worth the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dont get clothes its like their is no friction to clean the clothing not worth tge price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Katara M,
We understand that anyone would be disappointed if they had to endure this. We are here to help.
Please see the link below for the steps if the clothes are not clean after using the Samsung washing machine. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147480084, which will help our team pull up your information.
^Rainly
- Pros mentioned:Capacity
great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the color, very quit and easy to use,holds a very large load
I would recommend this to a friend Ok Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes fine but takes a long time to wash and uses lots of water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely see how frustrating this must be. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine (http://www.samsung.com/us/support/troubleshooting/TSG01000997/). Also, the wash time depends on the cycle and settings that you choose on your appliance. If the issue persists or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144062657) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
ok for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just an extra washing machine for beach towels. It fills the bill for an inexpensive machine
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I am glad to see our Samsung family grow. I am sure your love will grow for the machine as time passes. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Ease of use
nice machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is a pleasure to use! No problems from the beginning.
I would recommend this to a friend Too Soon for Review...Give 2/3yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had for a month. So, don't expect me to give five stars now. After 2/3yrs, then, we can come back and see if the stars went up or down. For now, it's a washer with fancy do-dads. It gets my clothes clean and doesn't leave caked detergent in them.
I would recommend this to a friendWouldn’t buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this washer again. It does not clean the clothes and leaves water stains on my dark clothes even after multiple washes. I thought it was just new or maybe I was putting too many clothes in but it’s been a year and I continue to get water marks on my dark clothes. I also feel it doesn’t clean as well without an agitator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can understand how frustrating it must be to pull your clothes out with stains. I have all the resolutions in the links below:
http://www.samsung.com/us/support/troubleshooting/TSG01108628/
Thank you for choosing Samsung. ^Brad
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not real happy with this washer. Don’t wet and wash all the items
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Teri, I can see that this is very important to you. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. I am including a link to a helpful troubleshooting guide to assist you with getting the best cleaning performance (https://bit.ly/3oC59zK). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143889955) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Useless machine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this machine twice, once because it was DOA and the second because it did not have the capability to handle basic laundry needs. The water capacity and the machines agitation cycle were so weak that the clothes remained dry on the top for the whole cycle. It would not handle heavy loads and for small ones it would have taken two to three times more washes to handle what should have been just one.
No, I would not recommend this to a friendCurtis
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace pump after 5 wash cycles. Very disappointed after one week.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Woody,
Congratulations on your new Samsung Washer and understand you were experiencing some issues with the drain pump. I am glad to see that you were able to get a speedy repair from one of our certified technicians. We are always here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference your ticket number 1143306353. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Capacity
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I Like the deep fill for larger loads.
I would recommend this to a friend