Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Samsumg washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using it for more that a month, so far so good.
I would recommend this to a friendsmh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Just brought in my Washing machine and didn't hook it up or take the old one away... smh...
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes hours to wash a load if it gets unbalanced it keeps adding water trying to balance the load. Which keeps adding time. It took 4 hours to wash a small load of towels. There’s no sense in something being made this way.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer being off balance and I would like to help. I have some helpful information to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
Thank you for choosing Samsung. ^Brad
Not a washer for people work or who play sports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get clothes clean even after soaking all night .when washing machine is washing there is not enough movement to clean they come out as dirt as they went in
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Helen2,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer not spinning properly. In this matter, there are a few factors that can cause a washer not to spin properly. Usually, load size and cycle type are the best places to start solving any of these problems.
I highly recommend clicking this link below for a basic troubleshooting guide:
Spinning issue:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes not clean after using washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Cycles, settings, and features guide:
https://www.samsung.com/us/support/answer/ANS00061937/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144201003
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not a Good Washing Machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had a new washer, always used, and I looked forward to making my first "new appliance purchase". I was going to go with an "old school" one (you know) with an agitator, but I talked into this machine. What a mistake. Sometimes the top clothes don't get rotated from the top at all. I've tried super little loads, the max amount of spinning, ALL THE OPTIONS. I always use the deep fill option (which still barely covers the clothing with water), because if I don't the top clothing isn't submerged (insert agitated face). I would have LOVED to return this, but the Geek Squad protection (I ALWAYS get) wasn't added on. That's my fault though. I think I was just too excited, and didn't pay attention (sad face). Anyway, do NOT get this! If I want still paying it off, I'd burn it out of spite. Do yourself a favor, get an old school agitator, or maybe a side loader (I've heard good things about those). P. S. Best Buy is still my go-to electronic place, it's not their fault this washer sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the essence of an operating washer during laundry time, AKNana.
Here is a link to "Samsung washing machine won't spin or won't stop spinning": https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I also shared this video about "What to do when your washing machine doesn't spin": https://www.youtube.com/watch?v=0D13Fhc07hQ
You may also refer to this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 28 (Run calibration), and page 54 (Troubleshooting - Does not drain and/or spin) for reference: https://downloadcenter.samsung.com/content/UM/202209/20220916172900202/WA54R7200A_TSE_UM_DC68-04037J-02_EN.pdf
For reference, I shared this link about:
Samsung washing machine water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145238630), which will help our team pull up your information.
Have a great day.
Melardo
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if there was something broken on this washer, but it never cleaned my clothes. The cycle was super loud. My clothes constantly came out with lint on them. I tried smaller loads, and that still didn’t work. I bought the washer for the capacity, and could barely wash a small load with it. Luckily I was still within my warranty and swapped out for something better.
No, I would not recommend this to a friendHorrible Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has to be the worst washing machine ever purchased. Wheres the efficiency? Water bill went up 42 bucks due to deep fill usage as normal cycles dont wet clothes. RUN from this machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experience with us regarding your washer.
and we do apologize for any inconvenience this may have caused you.
Here is a link that will help you address your issues with your washer as normal cycles don't wet your clothes.
Samsung washing machine water fill issues
Samsung washing machines use various technologies to minimize how much water is used. Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible. In addition, Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations while still getting your clothes clean. If water isn't entering your washing machine, it will typically display an error code. For other issues, these steps will help you get your washer washing again.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144322022
^Ross
Samsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has been great so far ……………………………………….
I would recommend this to a friendBest machine ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best machine I’ve ever owned!!! Love the song it plays!!!
I would recommend this to a friendLove BestBuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Great people. Great products. Very satisfied.
I would recommend this to a friendTop load washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that I learned how to use all the different cycles I love it!
I would recommend this to a friendWasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient. Clothes get clean. Water jet easy to use.
I would recommend this to a friendNew Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is working great and we have had no problems.
I would recommend this to a friendGood product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a very reliable. Used several times per week.
I would recommend this to a friendChild spoiler mom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is happy so far. She just received it last month.
I would recommend this to a friendAmazing washer and dryers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great after Having geek squad come replace the door latch on it.
I would recommend this to a friendWater temperature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when we selected cold water, the wash is still on warm water. We don't know what to do?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Khek,
I see that you are experiencing issues with your new Samsung Washer filling with the wrong temperature water and I would like to help ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143133047. We welcome you to our family and thank you for choosing Samsung. ^Brad
happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it so happy I listen to the staff they never steer me wrong.
I would recommend this to a friendNot a Good buy . This machine not Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Good buy . This machine is Trash i put my cloths And washed for 1 hours Normal wash but i saw some of those cloth did not even wet
No, I would not recommend this to a friendNot reliable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We originally bought this unit a year ago. Less than a month later, it wouldn’t start, so Best Buy exchanged it for the same model- different unit. Now this unit will not turn on. I’ve never seen a washing machine with this many problems
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kroc,
We want to ensure that your washer works as it should. Let us help with your Samsung unit.
Whether your washer will not turn on or turns off by itself, it's likely due to an issue with the washing machine's power cord or its electrical connection to your home's power grid.
Samsung washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324017) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-