Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Never buy a Samsung washer. EVER
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 year it can barely complete a load without erroring out, we've gone through geek squad for repair once now, and less then a few days later we are having to call them again. If you absolutely have to get this washer for some reason make sure you get the geek squad plan. You'll be using it often
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, DavidG. We're here to help.
Here are the links to the troubleshooting steps to try when your Samsung washer is displaying an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
https://www.youtube.com/watch?v=xCY2C3KzdRc
You may also check pages 56-59 of the user manual for other troubleshooting steps for the washer's error code.
https://downloadcenter.samsung.com/content/UM/202209/20220916172900202/WA54R7200A_TSE_UM_DC68-04037J-02_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145046001) to help our team pull up your information when you message us.
Thank you!
-Angelica
Defective hot intake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery/install team noticed hot water flows straight through the machine and into the tub even when machine is off. Defective out of the box. Waiting for best buy to contact me to arrange a replacement to be delivered and installed, I'll revisit this review once this is resolved.
No, I would not recommend this to a friendWiFi won't sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get wifi to sync the same as other reviewers.
I would recommend this to a friendDid not clean clothes!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not clean clothes. Slow agitation. Exchanged
No, I would not recommend this to a friendHorrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First load An hour after delivery and the machine stopped with door locked. Wouldn’t drain. Trouble shooting for 3 hours. Condensation dripped from around knob. Unplugged machine and eventually got the door to open but we had to lift out wet clothes and drain machine manually
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for sharing your experience. Here is a link that will help resolve your Samsung washer concerns https://bit.ly/3dxCLsx ^Ty
washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not get to use this washer, started leaking water before the crew left
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Returning Samsung and exchanging for a Maytag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than a month. Won't fill with water. Just makes a grinding noise. Returning Samsung and exchanging for a Maytag. Best Buy Exchange was easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alice,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Noagitator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer did not get my soiled/dirty clothes clean. I had to wash my husband's work clothes multiple times to get the grime out. The pulsing water and swishing back and forth were fine for anything that had been worn, but not spotted or soiled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Washer. I have some helpful information that will ensure you get the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
No stars can't deliver the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can I do an honest review when you can't deliver the product. I have been waiting for over a month for the washer. I have been promised it will be here in 2 weeks ago. This will be the 3rd time to see if you keep your word. Pretty upset with best buy.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was great at first. Within less than a year I’ve had to have technician come out and fix it 3x. Terrible for this to be a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mindy,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied shopping. I bought the open box because I can pick it up right away. Because I don’t want to wait too long, there is no power supply after my husband and I moved home. The open box is cheap, but the quality should be guaranteed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Range. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142768152. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Capacity
RUNNN AWAY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer gives error codes every two (2) cycles and its pure luck or baby Jesus to get it working again. We had it for less than 9 months and the issue started maybe 2-3 months in so it doesn't matter that it can take a large load if it doesn't work properly at least 90% of the time. Use this information as you want
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
A working washer is needed for us to have clean clothes.
Error codes play a vital role in ensuring your washer stays in good condition and give you a starting point if there are any issues. You can resolve error codes (also displayed as blinking lights) with a few simple steps.
Here is a link to "Samsung washing machine information and error codes": https://www.samsung.com/us/support/troubleshooting/TSG01002001/
I also shared this link about "How to reset your Samsung washing machine": https://www.samsung.com/us/support/answer/ANS00087882/
You may also refer to this video about "Find out what an Error Code means on your Washer or Dryer with Smart Care": https://www.youtube.com/watch?v=VzQiAeJn4hY
What to check if a Samsung washing machine displays 4C or NF error codes: https://www.youtube.com/watch?v=VqeR264Z4Mc
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo
The below link is the user manual for your model. Turn the pages 56-59 (Information codes) for reference: https://downloadcenter.samsung.com/content/UM/202209/20220916172900202/WA54R7200A_TSE_UM_DC68-04037J-02_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145295348), which will help our team pull up your information.
Have a great day.
Melardo
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Samsung product- long circles with not enough water, stretches and wrinkles clothes. Great job Best Buy with purchase and delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how frustrating it can be when results and expectations do not meet. We are here to help. The cycle time depends on the cycle and settings that you choose. I am including a helpful troubleshooting link to support your concerns on the cycle not having enough water (https://bit.ly/3sUxh1o). If you have any further concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143051504) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
A big mess
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was defective. The installers turned on a prewash cycle and left. When I checked on the machine there was water everywhere It leaked horribly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have a leaking washer, GeraldineC. We're here to help with what occurs on your Samsung washer.
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Level the washer on page 23. Installation requirements and Step-by-step installation on pages 16 and 19. Leaks water on page 54.
https://downloadcenter.samsung.com/content/UM/202301/20230110164454927/WA54R7200A_TSE_UM_DC68-04037J-03_EN_CFR_MES_R.pdf
For installation concerns, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145370632) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE INSTORE CUSTOMER SERVICE! THE PERIOA IL STORE IS WORST THAN SHOPPING AT Walmart. I WILL NEVER SHOP AT THIS STORE AGAIN! I WILL TAKE MY BUINESS TO A MOM AND POP OR ONLINE. DONT WASTE YOUR TIME ON ANY WARRANTIES THERE!
No, I would not recommend this to a friendSamsung washer overfilled with water- flood
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought product 9 months ago and it overfilled the drum with water.
No, I would not recommend this to a friendnot impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you're buying for the rebate don't waste your time. i've asked 3 times for the gift card this came with when i purchased. 3x i've been told oh yea.. fixed. no problem. no show everytime.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern
Your reference number is 1144672951
-Noraina
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not been able to use our machine because of plumbing issues. The modern machine pumps to much water for our drain line. The one wash run was successful.
I would recommend this to a friendBrand response from Samsung
Posted .Hi steve,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer having plumbing issues. These experiences are not what we want for our valued clients.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
For the installation guide, you may click the link below: See pages 13 to 19.
https://downloadcenter.samsung.com/content/UM/202207/20220715160119695/WA54R7200A_TSE_UM_DC68-04037J-02_EN_CFR_MES_R.pdf
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144788892
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad installing team
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. The technician broke my shutoff valve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter about how the installation team damaged your washer's valve, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Samsung should stick to what they know....TVs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes great TVs but the washer and dryer are garbage. I should have paid attention to the poor reviews. Washer does not clean clothes very well and it takes multiple attempts to get clothes dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Buyer,
I see that you are having some concerns with your Samsung Washer not washing your clothes and I would like to offer some assistance. I have some helpful information that I would like to share that will ensure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
https://www.samsung.com/us/support/answer/ANS00084866/
We are glad to have you a part of our family and thank you for choosing Samsung. ^Brad