Customer Ratings & Reviews

The washer is great so far. I love how large it is...I can fit so many clothes in it. The wash time is a lot longer though need to get used to it. Delivery was horrible.... I was supposed to get the matching dryer but the guys installing it said there was a problem with the dryer and they needed to send it back. I had to wait a day to schedule a new delivery and then when I did the dryer was on back order until August. Needless to say I ordered the 12 cycle dryer and when it came I immediately noticed the difference in the two machines. The door on the dryer was a black tinted glass while the washer was clear glass which aesthetically bothered me. I ended up placing a black protective tinted sheet on the washer (can easily be peeled off) and I'm ok with it. I also noticed a tiny scratch on the washer a few days ago but it is too tiny to care enough to send back.

This washer is a delight to use. The tub is large enough to wash anything I need washing. I wish I had it when all my children were still at home and I had sports uniform to launder. It is quiet and does a great job. A nice change from my old unit.

I love my washer. It has all the settings I like and need. It is very easy to use. No agitator which I love. I highly recommend this washer.

This was a great purchase! This machine runs really quiet and the oversized tub hold ALOT of the laundry. Very pleased and would highly recommend

I would recommend this brand to my family members and all friends of mine for their future in need to purchase a washer for their home. This Samsung washer works so quietly and the clothes really clean. I am very satisfied with the purchase of this machine for my home uses.

We purchased this washer new in-store in Melbourne FL but received an obviously used, and broken unit. The washing machine drum was off balance and would spin itself out of control, violently shaking and refilling itself with water to try and rebalance itself. After many conversations with BB customer support, they agreed to send us a new unit ( delivering it to the wrong address twice ). The new unit is almost silent, has had no hiccups, and washes a ton of laundry beautifully. We’ve used powder and liquid detergent with no issues. My only minor quip is that it takes quite a bit of time to wash a load, average is about 1.5 hours.

This is the first time in years we've purchased a brand new washer instead of getting free used washers. It works wonderfully! Cleans our clothes wells (and we have kids, so lots of stains). It's quiet enough that it doesn't bother us while it's on.

This washing machine is so quiet I forget that I have a load of clothes in it sometimes. So easy too use. A super value for the price. I am so pleased with this purchase. I love my Samsung appliances. Kudos to Best Buy for making this a safe purchase during quarantine.

So far so good. We haven't had much luck with washing machines over the years so I'm paranoid but as of today this unit is still doing a good job. I hope it keeps up for a while.

Love, love this washer, collects just right amount of water. No more guessing how much water is needed. Super quiet, large enough to wash heavy blanks. So many features, such as a self cleaner and a pleasant end of cycle chime that plays. Did I mention that I Love this washer? LOL!!

So glad I got rid of my front loading washer and replaced with this Samsung, very efficient and easy to use top loader. It is quiet, and efficient and everything I wash smells lovely. I bought the bundled pair and also took my friend back so she could get a pair!

Much quieter than my older machine. Uses far less water. Simple and easy to learn operation. One thing I find troubling is the length of time it requires to run a cycle. Overall so far I am pleased.

Easy to use, but a little noisy. The layout of the panel is well positioned and easy to use. Does a good job cleaning clothes.

I love all the different settings and the way the sensor knows how much water to use. Clothes get really clean. I have washed blankets and comforters and does great with those also.

This is the greatest washer I've ever owned. My clothes get so clean, it's not loud, it's very quiet, very large, has multiple basic, common useful cycles. Not unnecessary ones that a person would not windup using. I'm very happy with this purchase. I would buy it again

Great washer its quiet and it has a lot of choices on rinses, soil, spins. And its huge. My dryer can not keep up. Thats my next update. And only from best buy. They have a fantastic salesman. Hes smart and he knows his equipment like no other.

I am absolutely in love with my Samsung washer! It’s sleek and well designed. I love that it has the ability to pretreat your laundry without using a sink! It’s quiet, does a great job getting out clothes clean and has many options for how to run your load. Highly recommend!

LOVE this massive washer! I run a dog boarding/daycare/grooming business and this machine has done a wonderful job getting everything clean. I do have to arrange the dog beds, blankets & comforters in a way that allows proper washing (the info is in the manual) and do the deep fill on big loads but I expected that. I replaced my 12 year old Bosch front loader and am sooooo happy with this purchase! I do have a tough time reaching the bottom sometimes (I'm 5'5") but just have to stand on my tip toes ;-) Oh and it's super quiet, NO wall shaking vibration like the Bosch (it was supposed to be quiet and not vibrate but it didn't live up to either of those). Super pleased in all ways!

I bought this washer back in May when our whirlpool finally gave out. At first I absolutely loved this washer because it was so quiet and seemed to be very efficient. Well, it is not the beginning of October and I can't even tell you how many times I have considered returning it. I noticed in the summer that I was constantly getting the UR symbol popping up during the load. This is basically telling me that I am overloading the washer, okay, I may be guilty of that. I decided I would start doing smaller loads but it continues to show this sign which will then stop the washer until you manually remove clothes/towels etc. Currently I am on hour 2.5 because of SIX towels. My towels are super small and lightweight so I can't even believe that it will not go through the load properly. I am now doing about 6 loads of laundry every week when I should easily be able to get these loads done in 3. If this continues I will be returning it for a completely different brand. I thought Samsung would be a good purchase but after talking with friends and co-workers I see that I am not the only one having this problem.

Purchased this unit to be able to handle large comforters and blankets. does a wonderful job no matter load size, couldn’t be more pleased